View our direct debit service agreement and FAQs.
FREQUENTLY ASKED QUESTIONS
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How does EvenPay work?
EvenPay is direct debit payment option that makes it easier than ever to manage your energy bills.
Rather than paying four quarterly bills, EvenPay splits your total annual energy cost into smaller, fortnightly or monthly, automatic payments.
This works to smooth out larger bills—often impacted by the seasons—into regular, manageable payments. You choose a frequency that matches your budget and lifestyle, and we’ll use your recent usage history to determine your set payment amount.
You’ll still receive a quarterly bill summary, which includes more information about your usage and any concessions, rebates or credits that are applied to your account, but you’ll have peace of mind that you’re on top of your energy bill—before you even receive it.
Every six months, we’ll recalculate your payment amount based on your actual energy usage, so you only pay for the energy you use. We will notify you in writing prior to any change in your payment amount.
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What are the key benefits of EvenPay?
- Reduce bill shock by paying the same amount every fortnight or month.
- Set and forget with automatic, direct debit payments.
- We’ll recalculate your payments every six months, so you’ll only ever pay for the energy you use.
- It’s your regular bill, smoothed into smaller, more manageable payments.
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Do I still receive an electricity or gas bill?
Yes, you’ll still receive a quarterly bill, which includes more information about your usage and any concessions, rebates, discounts or credits that are applied to your account.
On your bill, you’ll see how much you’ve paid through EvenPay in the last three months. The ‘Due date’ field will be marked with ‘Do not pay’.
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What if my payments don’t cover the amount due?
We’re locals too, so we appreciate that there are certain times in the year that require more energy use than others.
If you’ve only just started using EvenPay, or your EvenPay payments were less than your total bill, don’t worry, when we recalculate and adjust your payments, we’ll take this into account—so you’ll always be on top of your energy. With EvenPay, you’ll never have to pay your bill, or any outstanding amounts, in full.
If your EvenPay payments are more than your total bill, this amount will roll over onto your next bill in the form of a credit—easy as that.
If you’d prefer a refund, or to move credit between accounts, we can arrange this at any time—call 13 14 93.
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How do I update my account details?
You can update your personal details, such as your name, phone number or payment details online, anytime, through your My.ActewAGL account.
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What if I have two properties?
To add EvenPay to more one property, you’ll need to set it up for each property separately. You can do this online, anytime, through your My.ActewAGL account—the same way that you would set up EvenPay for a single property. It’s easy, and it only takes a couple minutes.
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I have another question that isn’t covered here.
If you’re not sure if EvenPay is right for you, have a payment question or require assistance setting up EvenPay online, get in touch.
Our mobile Energy Bars are located at seven locations across the capital region—simply pick a shopping centre that works best for you and we’ll assist you in person, on the spot. Visit our Facebook page for up-to-date information on our locations.
If you’d rather visit our home in the heart of Canberra, we’re also right here at ActewAGL House on 40 Bunda Street, Civic. Drop by anytime between Monday–Friday, 9am–5pm.
For any other questions, call 13 14 93 (8am–6pm, Monday–Friday).
