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Power up with
EvenPay.

Manage your energy bills, your way.

Evenpay banner desktopEvenpay hero banner mobile.
EvenPay is our simple direct debit payment option, designed to smooth the cost of your annual energy bills into smaller, regular fortnightly or monthly automatic payments. Welcome to more manageable, predictable bills.

Why EvenPay

With EvenPay you can:

  • Take charge of your budget and better manage your energy bills.

  • Set and forget with either a fortnightly or monthly payment plan.

  • Get predictable, even bills throughout every season.

Think of it like a monthly subscription for your energy.

How EvenPay works

You’ll only ever pay for the energy you use. Here’s how it works:

  • We take your energy usage history and split the annual total cost of your electricity and gas into an averaged, even payment amounts.

  • Every six months we re-calculate your payment amount based on your actual usage and may adjust your deductions accordingly.

  • We’ll notify you in writing if the amount is changing.

Don’t have any usage history with us yet? That’s okay! We’ll estimate your usage and adjust your payments after the first six months.

Always know how much you need to pay, and when.

How to set up EvenPay

It’s simple to set up at my.ActewAGL.com.au, otherwise chat to an energy expert on 13 14 93 Monday–Friday, 8am–6pm (except public holidays), and our local team will guide you through the set up, it only takes 2 minutes. 

To set up EvenPay yourself online:

  1. Log in to your My.ActewAGL account.

  2. Set up a direct debit that fits your schedule.

  3. Pick a start date, and choose between monthly or fortnightly, automatic payments.

  4. We will send you a confirmation once it’s set up!

If you’d prefer to set EvenPay on your account in person, drop in to one of our mobile Energy Bars at your local shopping centre—we post our locations weekly on our Facebook page. You can also find us in the heart of the city, every weekday, at our Energy Bar at 40 Bunda Street, Civic (9am–5pm).

Set and forget.
You get peace of mind that your energy is sorted, with easy, direct debit payments.
Same bill, less stress.
No matter how you choose to pay, you’ll only over ever pay for the energy you use.
Add it to any account.
Power up your account with EvenPay on any ActewAGL energy plan.
evenpay on page banner

Ready for EvenPay?

Always know how much you need to pay, and when.

Set up EvenPay now.

View our direct debit service agreement and FAQs.

FREQUENTLY ASKED QUESTIONS

  • EvenPay is direct debit payment option that makes it easier than ever to manage your energy bills.

    Rather than paying four quarterly bills, EvenPay splits your total annual energy cost into smaller, fortnightly or monthly, automatic payments.

    This works to smooth out larger bills—often impacted by the seasons—into regular, manageable payments. You choose a frequency that matches your budget and lifestyle, and we’ll use your recent usage history to determine your set payment amount.

    You’ll still receive a quarterly bill summary, which includes more information about your usage and any concessions, rebates or credits that are applied to your account, but you’ll have peace of mind that you’re on top of your energy bill—before you even receive it.

    Every six months, we’ll recalculate your payment amount based on your actual energy usage, so you only pay for the energy you use. We will notify you in writing prior to any change in your payment amount.

    Get started with EvenPay.

    • Reduce bill shock by paying the same amount every fortnight or month.
    • Set and forget with automatic, direct debit payments.
    • We’ll recalculate your payments every six months, so you’ll only ever pay for the energy you use.
    • It’s your regular bill, smoothed into smaller, more manageable payments.

    Get started with EvenPay.

  • Yes, you’ll still receive a quarterly bill, which includes more information about your usage and any concessions, rebates, discounts or credits that are applied to your account.

    On your bill, you’ll see how much you’ve paid through EvenPay in the last three months. The ‘Due date’ field will be marked with ‘Do not pay’.

  • We’re locals too, so we appreciate that there are certain times in the year that require more energy use than others.

    If you’ve only just started using EvenPay, or your EvenPay payments were less than your total bill, don’t worry, when we recalculate and adjust your payments, we’ll take this into account—so you’ll always be on top of your energy. With EvenPay, you’ll never have to pay your bill, or any outstanding amounts, in full.

    If your EvenPay payments are more than your total bill, this amount will roll over onto your next bill in the form of a credit—easy as that.

    If you’d prefer a refund, or to move credit between accounts, we can arrange this at any time—call 13 14 93.

  • You can update your personal details, such as your name, phone number or payment details online, anytime, through your My.ActewAGL account.

    Log in to My.ActewAGL

  • To add EvenPay to more one property, you’ll need to set it up for each property separately. You can do this online, anytime, through your My.ActewAGL account—the same way that you would set up EvenPay for a single property. It’s easy, and it only takes a couple minutes.

    Log in to My.ActewAGL

  • If you’re not sure if EvenPay is right for you, have a payment question or require assistance setting up EvenPay online, get in touch.

    Our mobile Energy Bars are located at seven locations across the capital region—simply pick a shopping centre that works best for you and we’ll assist you in person, on the spot. Visit our Facebook page for up-to-date information on our locations.

    If you’d rather visit our home in the heart of Canberra, we’re also right here at ActewAGL House on 40 Bunda Street, Civic. Drop by anytime between Monday–Friday, 9am–5pm.

    For any other questions, call 13 14 93 (8am–6pm, Monday–Friday).

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