• ACT residential established site only.
• Business days only. If you’re moving today and need an urgent electricity connection please complete an online request before 1pm. Alternatively, you can call us before 2pm to arrange a connection.
• Electricity supply only.
• Additional fees may apply.
• Resident must ensure there is safe and unhindered access to premises electricity meter.
• If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
• Follow and implement any other connection instructions provided by ActewAGL.

Situations resulting in ineligibility for same day connection:

• Request to connect to a premises that has not had electricity connected for 12 months or more.
• Request to connect to a premises deemed unsafe by ActewAGL.
• When delays are due to circumstances beyond ActewAGL’s control (for example extreme weather, natural disasters).
• The meter at the premises is not accessible or removed.
• The meter is not in working order, or is non-compliant.
• Wrong address or connection date was provided – or is mistakenly believed that the power was not connected when in fact the power was connected.
• When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.

Electricity and natural gas retailer: ActewAGL Retail ABN 46 221 314 841 a partnership of AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 and Icon Retail Investments Limited ABN 23 074 371 207.