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Request a bill extension

If you need more time to pay your bill, we're here to help.

Get more time to pay.

We know life doesn't always go according to plan, and sometimes situations arise that make it tough to pay bills on time. If you need a bit more time to make a payment, let us know as early as you can. You can request an extension of your payment due date online by logging into your account via My.ActewAGL or calling us on 13 14 93.

More bill support


Keep bill payments simple and predictable by smoothing your annual energy costs over smaller, fortnightly or monthly automatic payments.
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Financial hardship programs

We offer programs and initiatives to help those experiencing financial difficulties.
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Concessions and rebates

Ensure that you aren't missing out on any concessions or rebates you may be eligible for.
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Compare energy plans

Check that you're on the best energy plan for you. Simply enter a few details and we'll show you how much you could be saving.
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Energy saving tips

Helpful ways you can take control of your energy use.
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