ActewAGL is the ACT’s leading electricity, gas and solar provider. For more than 100 years ActewAGL has supplied safe, reliable and sustainable energy solutions to the Canberra and surrounding NSW region.

ActewAGL provides integrated energy saving services and emerging technologies from Canberra to Queanbeyan, Goulburn, Yass, Young, South Coast, Nowra and many other NSW locations.

 

ActewAGL mailing issue

Mailing issue update: A third-party programming error has resulted in 6000 ActewAGL and Icon Water customers’ invoices being sent to the wrong address. The error was confined to a three-day invoicing cycle and has now been rectified. We continue to collect the misdirected invoices, and are contacting all those affected. The misdirected mail contains standard invoicing information – no bank or credit card information, birth dates or phone numbers – however we realise this issue may cause concern for some customers. We deeply apologise for this error and ask anybody concerned about their account, or who has inadvertently received mail, to contact us on 13 14 93. More information on privacy issues is available on the Office of the Australian Privacy Commissioner website at www.oaic.gov.au

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