Your energy plan + Battery Power Top-Up
= Ongoing rewards
With the Battery Power Top-Up, you get to stay on your current ActewAGL electricity plan, keeping all your current rates and feed-in-tariffs, as well as receiving the $60 per quarter bill credit for being part of the ActewAGL Virtual Power Plant. Altogether, that’s an extra $240 per year into your electricity account - just for keeping your battery connected.
You're eligible for the Battery Power Top-Up if you:
- are an ActewAGL residential electricity customer
- have a smart meter installed
- have an eligible home battery installed at the supply address (see below for details on eligible batteries), and
- agree to the terms and conditions of participating in the ActewAGL Virtual Power Plant outlined in the ActewAGL Virtual Power Plant Services Agreement.
Get more from your solar and battery setup.
Benefits of being an ActewAGL customer
Frequently Asked Questions
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#Sign-up bonus eligibility
- Eligible customers will receive a one-time $100 Sign-up Bonus as a credit applied to their ActewAGL electricity account.
- For the purposes of this offer, a New Customer is a customer who:
- has not previously participated in the ActewAGL Virtual Power Plant in any capacity; and
- is registering an eligible battery in the ActewAGL Virtual Power Plant for the first time. - Customers who have previously participated in the ActewAGL Virtual Power Plant are not eligible for the Sign-up Bonus.
- The Sign-up Bonus will be applied to the eligible customer's ActewAGL electricity account within the next available billing cycle after eligibility has been confirmed, which may take up to three (3) months. The credit will be displayed on the customer's electricity bill and online account.
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What is VPP technology?
A Virtual Power Plant (VPP) is a network of residential battery systems, connected via smart technology. VPP technology allows energy to flow from one home to another, supporting the electricity grid during times of need. The VPP will never completely discharge your battery.
VPPs encourage the use of more renewable energy and give solar and battery owners the opportunity to further monetise their excess energy—it’s a win-win.
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Which batteries are compatible with ActewAGL's VPP?
The following brands of batteries, battery models and inverter models are supported by our VPP.
Tesla
Battery Inverter Minimum state of charge - Powerwall 2
- Powerwall 3
- Not applicable
- 20%
LG
Battery Inverter Minimum state of charge - LG RESU 16H
- LG RESU 10H
- LG RESU 7H
- SolarEdge HD-Wave
- SolarEdge Genesis
- SolarEdge StorEdge
- SolarEdge Energy Hub
- 20%
SolarEdge
Battery Inverter Minimum state of charge - SolarEdge Home Battery
- SolarEdge HD-Wave
- SolarEdge Genesis
- SolarEdge StorEdge
- SolarEdgeEnergy Hub
- 20%
AlphaESS
Battery Inverter Minimum state of charge - M4856-P
- M4856-S
- SMILE5-BAT
- SMILE5-B3-PLUS
- SMILE-BAT-10.1P
- SMILE-BAT-10.3P
- SMILE-BAT-13.3P
- SMILE-BAT-5P
- SMILE-BAT-8.2_PH
- SMILE-G2-B5
- SMILE-G3-BAT-10.1P
- SMILE-G3-BAT-4.0S
- SMILE-M5
- SMILE-S6-HV
- Storion-SMILE-B3
- SMILE5-INV
- SMILE-B3-PLUS
- SMILE-G2-S5
- SMILE-G3-B5-INV
- SMILE-G3-S3.6-INV
- SMILE-G3-S5-INV
- SMILE-M5
- SMILE-S6-HV-INV
- SIMLE-T10-HV-INV
- Storion-SMILE-B3
- 20%
Sigenergy
Battery Inverter Minimum state of charge - SigenStor
- SigenStor_BAT_5.0
- SigenStor_BAT-8.0
- SigenStor-5S
- SigenStor-6S
- Sigen_Hybrid_6.0_SP
- SigenStor_EC_10.0_SP_AU
- SigenStor_EC_10.0_TP_AU
- SigenStor_EC_12.0_SP_AU
- SigenStor_EC_15.0_TP_AU
- SigenStor_EC_20.0_TP_AU
- SigenStor_EC_25.0_TP_AU
- SigenStor_EC_30.0_TP_AU
- SigenStor_EC_5.0_SP
- SigenStor_EC_5.0_TP_AU
- SigenStor_EC_6.0_SP_AU
- SigenStor_EC_8.0_SP_AU
- 20%
Sungrow
Battery Inverter Minimum state of charge - SBH100
- SBH150
- SBH200
- SBH250
- SBH300
- SBH350
- SBH400
- SBP4K8
- SBR064
- SBR096
- SBR128
- SBR160
- SBR192
- SBR224
- SBR256
- SH5.0RS
- SH10.0RS
- SH10.0RT
- SH15T
- SH20T
- SH25T
- SH5.0RT
- SH5K-30
- SH6.0RS
- SH6.0RT
- SH8.0RS
- SH8.0RT
- 20%
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What is a VPP event?
A VPP event occurs when we modify the operation of the battery for a period. During a VPP event, we may instruct the battery to charge, discharge or hold charge.
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Will VPP events happen at a certain time?
A VPP event can happen at any time, as it depends on when there is high demand on the grid. Increased demand on the grid generally occurs during peak periods, such as from 7am to 9am or 5pm to 8pm daily.
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What is the impact on my electricity bill of being on the VPP?
The VPP occasionally manages your battery, which could mean:
- some of the energy in your battery is exported to the grid, rather than used at your home, or
- some energy is imported from the grid to charge your battery.
We estimate this impact to be no more than $50* (incl. GST) every 12 months. We will not allow the level of energy stored in the battery to drop below usable energy storage capacity shown in the eligible products table. (See Which batteries are compatible with ActewAGL's VPP FAQ.)
*See the VPP Terms and Conditions for full details.
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What are my options for signing up to the VPP?
Your options for connecting to the ActewAGL Virtual Power Plant (VPP) are:
- the Battery Saver plan - the VPP benefit is built into the plan as a supply charge discount.
- the Battery Power Top-Up - you can be on any residential ActewAGL electricity plan (except for the Battery Saver plan) and receive a fixed credit added to your electricity account.
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How long does it take to enrol or unenrol in the VPP?
Once you’re verified and the required checks are complete, onboarding is typically completed within 15-20 business days.
Helpful Links
*Same-day electricity connection in the ACT, as long as you let us know by 3pm, or we’ll cover up to $500 of related expenses per day. Full terms and conditions on our Move page.
^NSW next-day connection of your electricity is guaranteed when you book online before 2pm on any given business day. Full terms and conditions on our Move page.
