- Customer is an ACT resident.
- A Life Support medical confirmation and rebate form must be completed and signed by the account holder as well as a registered medical practitioner and returned by post to:
ActewAGL Retail Life Support
GPO Box 366
Canberra ACT 2601
Or by email to firstname.lastname@example.org
- You must provide certification from a medical practitioner that your medical condition requires heating or cooling to prevent severe exacerbation of your condition or risk of complications.
- In order to be eligible for a rebate, you must also hold a valid Centrelink/Department of Veteran Affairs concession card.
- The property relating to the account has to be the sole or principal place of residence of the applicant.
- You’re required to advise of your Life Support status each time you change your address and may be required to fill out a new application. Applications must be submitted as soon as possible, prior to the issue of the first bill on which the rebate is claimed. Retrospective adjustments can be made.
- You are required to notify ActewAGL if you are no longer eligible for the Life Support equipment protections/Life Support rebate.
- GST applies to the balance of your bill after the rebate has been deducted.