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Your rights and obligations

Your rights and responsibilities as a customer of ActewAGL are set out in our customer contract and privacy policy. A summary of these rights, entitlements and obligations, under the Utilities ACT and the Consumer Protection Code 2020, can be found in our Customer Charter (PDF). If you are an ACT customer, you can find more information on the guaranteed service levels and our obligations here.

If you need more information call 13 14 93.

If you have been impacted by Weston Energy’s failure in the market, information from ActewAGL can be found here.

Information regarding Weston Energy from the Australian Energy Regulator (AER) can be found here.

Retailer of Last Resort Notice for Weston Energy issued by the AER.

Our customer contracts for electricity and natural gas customers in the ACT and NSW are provided below.

Electricity customers



Natural gas customers





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