Benefits of being an ActewAGL customer
Moving is easy!
In only a few clicks, compare plans online, select one that suits you, provide a few details and we’ll take care of the rest.
We’re trusted and local
With our predecessors, we’ve been committed to the Canberra region for over 100 years. Today, we're the local electricity and gas retailer in the ACT and south-east NSW. Our Customer Care team is in Canberra, so you can speak with a local on 13 14 93 or visit us at 40 Bunda Street.
Home electrification service
Our award-winning Electrify with ActewAGL simplifies and personalises the shift to energy efficient, all-electric living. The online service details the costs and benefits for you and matches you with trusted appliance installers.
Terms and conditions
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ACT same-day connection term and conditions
- ACT residential established site.
- Business days only. If you're moving today and need an urgent electricity connection, please complete an online request before 1pm. Alternatively, you can call us before 1:30pm to arrange a connection.
- Electricity supply only.
- Additional fees may apply.
- Resident must ensure there is safe and unhindered access to premises electricity meter.
- If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
- Follow and implement any other connection instructions provided by ActewAGL.
Situations resulting in ineligibility for same-day electricity connection in the ACT
- Request to connect to a premises that has not had electricity connected for 6 months or more.
- Request to connect to a premises deemed unsafe by ActewAGL.
- When delays are due to circumstances beyond ActewAGL’s control (for example, extreme weather, natural disasters).
- The meter at the premises is not accessible or removed.
- The meter is not in working order or is non-compliant.
- Wrong address or connection date was provided – or mistakenly, the power is believed not to be connected.
- When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.
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NSW next business-day connection terms and conditions
- NSW residential established site.
- Business days only. If you’re moving the next day and need an urgent electricity connection, please complete an online request before 2pm. Alternatively, you can call us before 3pm to arrange a connection.
- Electricity supply only.
- Additional fees may apply.
- Resident must ensure there is safe and unhindered access to premises electricity meter.
- If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
- Follow and implement any other connection instructions provided by ActewAGL.
Situations resulting in ineligibility for next-day electricity connection in NSW
- Request to connect to a premises that has not had electricity connected for 6 months or more.
- Request to connect to a premises deemed unsafe by ActewAGL.
- When delays are due to circumstances beyond ActewAGL’s control (for example, extreme weather, natural disasters).
- The meter at the premises is not accessible or removed.
- The meter is not in working order or is non-compliant.
- Wrong address or connection date was provided – or mistakenly, the power is believed not to be connected.
- When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.
