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Contact us

For any questions, we are here for you. Our Energy Consultants are based in the heart of Canberra.

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Manage your account online anytime, from anywhere at My.ActewAGL. Log in to view your energy usage, pay your bill, request a bill extension, change to electronic billing and much more.

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Find answers

Visit our help and support page for assistance with billing and payments, metering, financial assistance, support and more.

Help and support 

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A laptop projecting the ActewAGL help and support page

Call us

Speak with a local Energy Consultant on 13 14 93 Monday-Friday, 8am-6pm except public holidays.

Calling from overseas? +61 2 5110 2511
Need language assistance? 13 14 50
Hearing impaired and need a TTY service?
13 36 77

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Woman sitting on a couch talking on a mobile phone

Visit us

Visit us in person at our Energy Bar at 40 Bunda Street, Canberra City
Monday-Friday, 9am-5pm except public holidays.

Visit the SolarHub & ActewAGL Smart Energy Hub at Unit 2/157 Flemington Road, Mitchell ACT.
Monday-Thursday, 9am-5pm
Friday, 9am-4pm

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Google Map for ActewAGL's location.

Postal address

ActewAGL
GPO Box 366
Canberra ACT 2601

The headquarters of ActewAGL
ActewAGL headquarters

Media team

Email media@actewagl.com.au or call 0414 515 359 (media enquiries only)

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Business Energy Solutions

Email energy.solutions@actewagl.com.au or call 1800 572 121

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A big commercial office with solar panels

Large businesses

To speak with a dedicated account manager, email business.sales@actewagl.com.au

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City with streets and business buildings
13 14 93

ActewAGL acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal and Ngambri peoples, and pays respect to their Elders past and present. We recognise and celebrate all First Peoples’ continuing connections and contributions to the regions in which our footprint extends.

LIVE A Good Life
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13 14 93

ActewAGL acknowledges the Traditional Custodians of the Canberra region, the Ngunnawal and Ngambri peoples, and pays respect to their Elders past and present. We recognise and celebrate all First Peoples’ continuing connections and contributions to the regions in which our footprint extends.

LIVE A Good Life
Sitemap
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