The version of your browser is too dated for some of our website features.
For the best digital experience possible, take a moment to update your browser now.

IgnoreUpdate browser
Open Menu Search My.ActewAGL

Search

Close main search

Search suggestions and help

Popular searches

Need more help?

An aerial view of Canberra at night with a green lightAn aerial view portraying Canberra city at night with a green light

Contact us

For any questions, we are here for you. Our Energy Consultants are based in the heart of Canberra.

anchor down

Get help quickly.


Manage your account online anytime, from anywhere at My.ActewAGL. Log in to view your energy usage, pay your bill, request a bill extension, change to electronic billing and much more.

Log in now

Find answers

Visit our help and support page for assistance with billing and payments, metering, financial assistance, support and more.

Help and support 

A laptop presenting ActewAGL's help and support information
A laptop projecting the ActewAGL help and support page

Call us

Speak with a local Energy Consultant on 13 14 93 Monday-Friday, 8am-6pm except public holidays.

Calling from overseas? +61 2 5110 2511
Need language assistance? 13 14 50
Hearing impaired and need a TTY service? 13 36 77

 

 

On Wednesday, 24 December 2025, our local Energy Consultants will be available on 13 14 93 between 8am and 4pm.
From Monday, 29 December to Wednesday, 31 December 2025, our local Energy Consultants will be available between 9am and 4pm.

Woman seated on a couch, talking on her mobile device
Woman sitting on a couch talking on a mobile phone

Visit us

Visit us in person at our Energy Bar at 40 Bunda Street, Canberra
Monday-Friday, 9am-5pm except public holidays.

 

 

On Wednesday, 24 December 2025, the Energy Bar at ActewAGL House will be open from 8am to 4pm.
From Monday, 29 December to Wednesday, 31 December 2025, the Energy Bar will be open from 9am to 4pm.

Google map of the location of ActewAGL
Google Map for ActewAGL's location.

Postal address

ActewAGL
GPO Box 366
Canberra ACT 2601

The headquarters of ActewAGL
ActewAGL headquarters

Media team

Email media@actewagl.com.au or call 0414 515 359 (media enquiries only)

A man standing before an ActewAGL banner.
A man with black hair in front of ActewAGL banner.

Business Energy Solutions

Commercial EV charging

Please call 1800 572 121

A large commercial building by the lake with solar panels.
A big commercial office with solar panels

Large businesses

Business energy contracts
Business account enquiries

To speak with a dedicated account manager about your business account, please email business.sales@actewagl.com.au

A city with a road and commercial buildings
City with streets and business buildings
13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

Sitemap
13 14 93

ActewAGL acknowledges the Traditional Custodians of the lands on which we live and work. We pay respect to the Elders, past and present and celebrate all First Peoples’ continuing connections and contributions to Country.

Sitemap
X
We use cookies to improve your experience on our site and show your personalised products and services. To find out more, read our privacy policy.
YES, I ACCEPT