ActewAGL|ENERGYSAVING SOLUTIONS

Heating, cooling and hot water upgrade

Say goodbye to your old appliance. Upgrade and save.

Upgrade your old heating or cooling appliance

Your inefficient heater could be costing you money. Upgrade your appliances to ensure ongoing bill savings.

  • How it works

    Upgrading to ducted reverse-cycle air conditioning can save you money in three ways:

    • $2000* off the cost and installation of your new air conditioning unit and ducts.
    • A rebate of $250 on your quarterly electricity bill for two years*
    • Insulated ducting increases performance and minimises heat/cooling loss for further energy savings.

    Am I eligible?

    You’re eligible for the upgrade if:

    • You live in the ACT.
    • You have an electricity plan with ActewAGL.
    • You have ducted gas heating.

    How do I apply?

    Call an ActewAGL approved retailer for a quote on the supply and installation of a new ducted reverse-cycle air conditioning unit.

    ActewAGL Energy Shop

    100 Gladstone Street, Fyshwick

    02 6280 0994 

    Climate Master

    116 Wollongong Street, Fyshwick

    02 6228 1126 

    Terms and conditions

    View the terms and conditions for this upgrade.

  • How it works

    Upgrading to a reverse-cycle heating and cooling unit can save you money in three ways:

    • $1000* off the cost and installation of your new unit.
    • A rebate of $125 on your quarterly electricity bill for two years*
    • Ongoing energy savings.

    Am I eligible?

    You’re eligible for the upgrade to a reverse-cycle air conditioning unit if:

    • You live in the ACT.
    • You have an electricity plan with ActewAGL.
    • You have a flued gas heater.

    How do I apply?

    Contact an ActewAGL approved retailer for a quote on the removal of your flued heater and the supply and installation of a new reverse-cycle air conditioning unit.

    ActewAGL Energy Shop

    100 Gladstone Street, Fyshwick

    02 6280 0994

    Climate Master

    116 Wollongong Street, Fyshwick

    02 6228 1126

    Terms and conditions

    View the terms and conditions for this upgrade.

  • How it works

    Upgrading to a hot water heat pump can save you money in two ways:

    • $750* off the cost and installation of your new pump.
    • Ongoing energy savings.

    Hot water heat pumps can also use solar power from the day to provide for hot water at night.

    Am I eligible to upgrade to a hot water heat pump?

    You’re eligible if:

    • You live in the ACT.
    • You have an electricity plan with ActewAGL.
    • You have a gas or electric hot water heater.

    How do I apply?

    Contact an ActewAGL approved installer.

    ActewAGL Energy Shop

    100 Gladstone Street, Fyshwick

    02 6280 0994 

    Terms and conditions

    View the terms and conditions for this upgrade.

Frequently asked questions

  • Am I eligible?

    The offer is only available to ActewAGL customers, who have an active electricity account with ActewAGL at the time of purchasing the eligible appliance.

    Who is an approved retailer for heating appliances?

    ActewAGL Energy Shop
    100 Gladstone Street Fyshwick ACT 2609
    Phone: 6280 0994
    Mon-Fri, 8.30am-5pm
    Sat, 9am-12pm

    Climate Master
    116 Wollongong Street Fyshwick
    Phone: 6228 1126
    Mon-Fri, 8.30am-4.45pm

    Who is an approved retailer for hot water?

    ActewAGL Energy Shop
    100 Gladstone Street Fyshwick ACT 2609
    Phone: 6280 0994
    Mon-Fri, 8.30am-5pm
    Sat, 9am-12pm

    Solar Hub
    3/6 Pelle Street Mitchell ACT 2911
    Phone: 6140 4678
    Mon-Fri, 9am-5pm

    Are your installers experienced?

    All appliance installers meet the licencing requirements for our EEIS programs or completed the required training. The licence classes and/or training requirements are:

    • Electrician: Unrestricted Electrician licence
    • Gasfitter: General Gasfitter or Advanced Gasfitter licence
    • Refrigerant: Refrigerant Handling licence
    • Ductwork: Installers have successfully completed ‘Install and Test Ducting Systems’ training provided by a Register Training Organisation (RTO).

    How do I lodge my claim?

    You do not need to lodge a claim as the discount is applied at the time of sale.

    What documents do I need to receive a concession rebate?

    You will need to present your eligible concession card including evidence that you reside at the installation address.

    For households that are not the holder of an eligible concession card, but where the household is experiencing financial hardship, a referral by a specified community organisation or if you are accessing an energy retailer’s hardship program will be eligible for a concession rebate under the Offer.

    Can I claim any other discounts or rebates?

    Yes you can. If there is another offer in the market that you are eligible for you may be able to make an additional claim – check the terms and conditions.

    Who do I call if there is an issue with my new heater?

    Contact the approved retailer who installed the appliance.

    Why can’t I select another brand or heater type?

    The product needs to meet the requirements of the EEIS Act and be approved by ActewAGL.

  • Yes. Purchasing and installing a heating, cooling or hot water system is easy and more affordable with our interest-free, 12 or 24 month Appliance Payment Plans.

    To apply for the Appliance Payment Plan, you’ll need to:

    • Purchase your system from the ActewAGL Energy Shop at 100 Gladstone St, Fyshwick.
    • Read the terms and conditions before completing the application.
    • Pay a one-third deposit of the total amount owing at the time of application (except in case of an emergency hot water installation).

    ActewAGL will assess your application and in most cases you’ll receive an answer within one working day. If approved, your application will be valid for three months.

    Applications will only be accepted:

    • For the supply and installation of new fixed equipment in ACT and NSW homes (partial upgrades or repairs are not accepted).
    • For loans from $500 to a maximum of $14,000 for approved products.
    • If loan repayments are made monthly or fortnightly over 12 or 24 months, by equal direct debit installments. 
    • For products approved by ActewAGL.
    • Through the ActewAGL Energy Shop.
    • For homes where ActewAGL is the energy supplier. 
    • Where evidence of property ownership is proven (if property owner isn’t in the ACT).
    • For emergency hot water replacements (up to $3,200) if you provide evidence of property ownership, such as a land-rates notice.

    We don’t accept applications for supply or installation only or for registered builders, unless it’s for their principal place of residence.

    The final decision on Appliance Payment Plan approval rests solely at the discretion of ActewAGL. Approval of your application must be completed prior to the installation being carried out. Terms and conditions apply.

    For more information about Appliance Payment Plans, please call or visit the ActewAGL Energy Shop:

    100 Gladstone St, Fyshwick
    02 6280 0994

     
  • What appliances are eligible?

    A reverse cycle system that is purchased and installed by an approved retailer and has a heating capacity between 6.8kW and 8kW to replace a natural gas flued heater.

    My flued heater has been removed, how do I organise to repair my wall?

    You can choose any contractor to repair your wall at your expense.

  • What appliances are eligible?

    A ducted reverse cycle system that is purchased and installed by an approved retailer and has a heating capacity between 11.2kW and 25kW to replace a ducted natural gas heater.

    My home has no access to replace the ducting. Am I still eligible to receive the discount?

    Our installers will need access to replace the existing ducting to be eligible for the discount.

    Why does my ducting need to be upgraded as part of the installation?

    Ducting can deteriorate overtime allowing heated air to escape into your roof space or underfloor area and is unlikely to be the recommended R-1.5 rating required under the terms and conditions of this Offer.

    Will I receive the ongoing discount if I am no longer an ActewAGL electricity customer throughout the two year period, after the installation?

    No, the two year ongoing discount is only available to ACT Residents who are ActewAGL Electricity customers.

  • What is a hot water pump?

    A hot water heat pump uses the heat in the air and transferring it into a hot water storage tank. It is similar to how a fridge works where the fridge removes the heat from inside a fridge through the use of the refrigerant to keep the inside of the fridge cold.

    I currently have gas instantaneous and can use as much hot water as I like without running out, is that the same as a hot water heat pump?

    A hot water heat pump is suitable for most households, however there are some circumstances whereby a hot water heat pump is not suitable i.e. very large houses with more than 6 occupants. The best way to determine suitability is to speak with an ActewAGL contracted installer.

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