Heating and cooling upgrade

Enjoy the power of year-round comfort.

Upgrade your old heating or cooling appliance

Upgrade from gas heating to reverse-cycle air conditioning and save.

Make your home a sanctuary—upgrade your inefficient heater and save $2000* off the purchase price. PLUS $2000* credit on your ActewAGL electricity bill.

Upgrading to ducted reverse-cycle air conditioning could save you money in three ways:

  • $2000* off the cost and installation of your new air conditioning unit and ducts.
  • A rebate of $250* on your quarterly electricity bill for two years.
  • Insulated ducting increases performance and minimises heat/cooling loss for further energy savings.
  • You’re eligible for the upgrade if:

    • You live in the ACT.
    • You have an electricity plan with ActewAGL.
    • You have ducted gas heating.
     
  • Call an ActewAGL-approved retailer for a quote on the supply and installation of a new ducted reverse-cycle air conditioning unit.

    ActewAGL Energy Shop
    100 Gladstone Street, Fyshwick
    02 6280 0994

    Climate Master
    116 Wollongong Street, Fyshwick
    02 6228 1126 

    Australian Hot Water
    157 Newcastle Street, Fyshwick
    1300 132 113

Upgrade from a flued gas heater to a reverse-cycle air heating and cooling unit and save $1000* off the purchase price. PLUS $1000* credit on your ActewAGL electricity bill.

Upgrading to a reverse-cycle air heating and cooling unit can save you money in three ways:

  • $1000* off the cost and installation of your new unit.
  • A rebate of $125* on your quarterly electricity bill for two years.
  • Ongoing energy savings.
  • You’re eligible for the upgrade to a reverse-cycle air conditioning unit if:

    • You live in the ACT.
    • You have an electricity plan with ActewAGL.
    • You have a flued gas heater.
     
  • Contact an ActewAGL-approved retailer for a quote on the removal of your flued heater and the supply and installation of a new reverse-cycle air conditioning unit.

    ActewAGL Energy Shop
    100 Gladstone Street, Fyshwick
    02 6280 0994

    Climate Master
    116 Wollongong Street, Fyshwick
    02 6228 1126 

    Australian Hot Water
    157 Newcastle Street, Fyshwick
    1300 132 113

Frequently asked questions

  • Are your installers experienced?

    All appliance installers meet the licensing requirements for our Energy Efficiency Improvement Scheme and have completed the required training. The licence classes and/or training requirements are:

    • Electrician: unrestricted electrician licence.
    • Gasfitter: general gasfitter or advanced gasfitter licence.
    • Ductwork: installers have successfully completed ‘Install and Test Ducting Systems’ training provided by a registered training organisation.

    How do I lodge my claim?

    You don’t need to lodge a claim as the discount is applied at the time of sale.

    What documents do I need to receive a concession rebate?

    You’ll need to present your eligible concession card and evidence that you live at the installation address at the time of sale.

    If you don’t hold an eligible concession card, but are experiencing financial hardship, you may be eligible for a concession rebate with a referral from a specified community organisation or if you’re accessing ActewAGL’s Staying Connected hardship program. Find out more at the Environment, Planning and Sustainable Development Directorate website.

    Who do I call if there is an issue with my new heater?

    Contact the approved retailer who installed the appliance.

    Why can’t I select another brand or heater type?

    The product needs to meet the requirements of the Energy Efficiency Improvement Scheme Act and be approved by ActewAGL.

     
  • What appliances are eligible?

    The appliance must be:

    • A ducted reverse-cycle system with a heating capacity between 11.2kW and 25kW.
    • Purchased and installed by an approved retailer.
    • Replacing a ducted natural gas heater.

    My home has no access to replace the ducting. Am I still eligible to receive the discount?

    To be eligible for the discount, our installers will need access to replace the existing ducting.

    Why does my ducting need to be upgraded as part of the installation?

    Ducting can deteriorate over time, allowing heated air to escape into your roof space or underfloor area. Older ducting is also unlikely to be the recommended R-1.5 rating required under the terms and conditions.

    Will I continue to receive the two year discount if I am no longer an ActewAGL electricity customer?

    No, the two year ongoing discount is only available to ACT residents who are ActewAGL electricity customers.

     
  • What appliances are eligible?

    The appliance must be:

    • A reverse-cycle system with a heating capacity between 6.8kW and 8kW.
    • Purchased and installed by an approved retailer.
    • Replacing a natural gas flued heater.

    My flued heater has been removed, how do I organise to repair my wall?

    You can choose any contractor to repair your wall at your own expense.

     
  • Yes. Purchasing and installing a heating, cooling or hot water system is easy and more affordable with our interest-free, 12 or 24 month Appliance Payment Plans.

    To apply for the Appliance Payment Plan, you’ll need to:

    • Purchase your system from the ActewAGL Energy Shop at 100 Gladstone St, Fyshwick.
    • Read the terms and conditions before completing the application.
    • Pay a one-third deposit of the total amount owing at the time of application (except in case of an emergency hot water installation).

    ActewAGL will assess your application and in most cases you’ll receive an answer within one working day. If approved, your application will be valid for three months.

    Applications will only be accepted:

    • For the supply and installation of new fixed equipment in ACT and NSW homes (partial upgrades or repairs are not accepted).
    • For loans from $500 to a maximum of $14,000 for approved products.
    • If loan repayments are made monthly or fortnightly over 12 or 24 months, by equal direct debit installments. 
    • For products approved by ActewAGL.
    • Through the ActewAGL Energy Shop.
    • For homes where ActewAGL is the energy supplier. 
    • Where evidence of property ownership is proven (if property owner isn’t in the ACT).
    • For emergency hot water replacements (up to $3,200) if you provide evidence of property ownership, such as a land-rates notice.

    We don’t accept applications for supply or installation only or for registered builders, unless it’s for their principal place of residence.

    The final decision on Appliance Payment Plan approval rests solely at the discretion of ActewAGL. Approval of your application must be completed prior to the installation being carried out. Terms and conditions apply.

    For more information about Appliance Payment Plans, please call or visit the ActewAGL Energy Shop:

    100 Gladstone St, Fyshwick
    02 6280 0994

     

Any questions?

Please get in touch with your ActewAGL-approved installer.

*View the terms and conditions for this upgrade.

 
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