1 August 2022
ActewAGL has taken out the top position in energy sector customer service against national players Red Energy, Origin Energy and Energy Australia.
ActewAGL retained its top rank for the 14th consecutive quarter in the CSBA Sense CX Quarterly Best in Sector Awards for energy. The win announced on July 6 2022, awards customer service excellence in the energy sector.
The awards measure a number of factors considered essential to an exceptional customer experience. ActewAGL achieved the highest score for ‘success’, a rating that ranks a team’s ability to achieve the customer's desired outcome on completion of a call. Likewise, the highest rating for sentiment affirms ActewAGL's customer positivity rating. Both metrics are measured after each customer call.
"In everything we do, there is an enormous sense of local pride. This award is a testament to the dedicated team based right here in Canberra who genuinely care about meeting and exceeding the needs of our customers and their community," says Rachael Turner, General Manager – Retail, ActewAGL.
ActewAGL sits alongside the achievements of other prestigious sector winners, including Qantas Super, Westpac and Mazda.
"Striving to continuously improve customer interactions is not just a nice-to-have; it's crucial to just keep with the top performers," says Narelle Warburton, General Manager – QA and Training at CSBA. "The team at ActewAGL have worked hard to raise the standard of customer service in the energy sector, and we congratulate them again on this win."
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