Terms and conditions

The following terms and conditions apply to the “2019 Platinum Family Annual Membership Competition” (Competition) and by submitting an entry to this Competition entrants warrant that they have read, understand and agree to be bound by these terms and conditions.

  1. The Competition runs from 9.00am on 1 June 2018 and closes at 5.00pm on Thursday 1 November 2018.
  2. This is a game of chance. The Prize is 1 x Platinum Family Annual Zoo Membership (Membership) valued at $1,100 and consists of:
    • Unlimited zoo entry for 2 adults and 2 children (aged between 4 and 15 yrs) for a period of 12 months
    • Membership card
    • 15% discount on gift shop and café purchases
    • Special offers at Jamala Wildlife Lodge
    • Monthly email newsletter
    • 30% discount on entry to Wellington Zoo, New Zealand
    • Invitations to special member-only activities, events & offers
    • ‘Adopt’ your favourite zoo animal with a personalised adoption certificate
    • 30 minute ‘meet & greet’ with your adoptee**
    • Free tour passes for either the Zooventure or Family Tour
    • 25% discount on accompanying guest admission
    • 25% discount on tours
      (Prize).
  3. Entrants must be 18 years and over. To enter the Competition, entrants must complete the entry from in the Essential Living winter publication and send it to ActewAGL Communications PO Box 366 Canberra 2601 or enter online at actewagl.com.au/competitions. On the entry form, entrants must include their name, address, email address and telephone number.
  4. The winner will be drawn at 3:00pm on Friday 2 November 2018 at ActewAGL House, 40 Bunda Street, Canberra ACT 2600 and contacted by telephone and confirmed in writing via email. 
  5. The winner must collect their Prize from ActewAGL House, 40 Bunda Street, Canberra City ACT 2600 by 5:00pm 15 November 2018. 
  6. In the event of an unclaimed prize, that winner’s entry will be deemed invalid and the Promoter reserves the right to distribute the Prize to the next best valid entry. In these circumstances, a redraw will take place two (2) weeks after the initial draw on 16 November 2018 at 3:00pm at ActewAGL House, 40 Bunda Street Canberra City ACT 2600 and the winner will be contacted by telephone and confirmed in writing via email.
  7. Prize must be redeemed by 1 December 2018 and once redeemed the membership will be valid for 12 months
  8. Membership is not transferable and the winner is required to present their barcoded ticket or Membership card at zoo entry, along with photo I.D.
  9. Entrants must be an ActewAGL Retail electricity or gas customer in the ACT or NSW at the time of the Prize draw in order to be eligible to win the Prize.
  10. ActewAGL may require the winner to provide identification as required by ActewAGL including (without limitation) proof of identity, proof of age and proof of residency. Identification considered suitable for verification is at ActewAGL’s discretion and may include suitable photo identification. 
  11. The Prize is not redeemable for cash or other goods and services and must be taken, as is, by the winner. 
  12. ActewAGL is not responsible for arranging or paying for any additional or ancillary costs associated with the Prize.
  13. ActewAGL accepts no liability or responsibility in the event the Prize is unavailable or cancelled for any reason whatsoever. ActewAGL reserves the right to substitute an alternative Prize of similar value subject to the approval of the relevant authorities in each state and territory where required.
  14. ActewAGL is not liable for any loss suffered or sustained in connection with the Prize, except for liability which cannot be excluded by law.
  15. ActewAGL accepts no responsibility for any late, lost or misdirected entries including but not limited to entries not received by ActewAGL due to technical disruptions, network congestion or any other reason.
  16. Entries are limited to one (1) entry per ActewAGL customer.
  17. If for any reason any aspect of this Competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure, or any other reason beyond the control of the Promoter, the Promoter may in its sole discretion, cancel, terminate, modify or suspend the Competition or invalidate any affected entries. This is subject to the approval of the relevant authorities in each state and territory where required.
  18. ActewAGL may in its sole discretion, disqualify all entries from, and prohibit further participation in the Competition by any person who tampers with or benefits from any tampering with the entry process or with the operation of the Competition or aids in violation of these terms and conditions, acts in a disruptive manner or acts with the intent to annoy, abuse, threaten or harass any other person.
  19. To the extent permitted by law, all entrants release from, and indemnify ActewAGL against all liability, cost, loss (including, without limitation, indirect, special or consequential loss or loss of profits) or expense arising out of acceptance of the Prize or participation in the Competition including (but not limited to) loss of income, loss of opportunity, personal injury or death or damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  20. By participating in the Competition, each entrant acknowledges that a further primary purpose for collection of entrants’ personal information by ActewAGL is to enable ActewAGL to use the information to assist ActewAGL in providing the Prize and to contact entrants in the future with information on special offers or provide entrants with marketing materials via any medium including mail, telephone and commercial electronic messages, (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) or any other form of electronic, emerging, digital or conventional communications channel whether existing now or in the future.  ActewAGL may share information with its related bodies corporate who may contact entrants with special offers in this way.  By entering this Competition , each entrant agrees that ActewAGL may use entrants’ personal information in this manner.  Each entrant also agrees that ActewAGL may publish or cause to be published the winners name and locality in any media as required under the relevant legislation.  All personal information will be stored at the office of ActewAGL.
  21. Any personal information collected will be treated in accordance with the ActewAGL Privacy Policy available at actewagl.com.au. 
  22. Without limiting any other clause, ActewAGL may amend any aspect of the Competition or any of these terms and conditions subject to applicable laws and the approval of the relevant authorities.
  23. The Promoter accepts no responsibility for any tax implications that may arise from the Prize winnings.
  24. Entries not fully complying with these terms and conditions of entry may be deemed invalid at the Promoter’s discretion 
  25. All amounts include GST unless otherwise stated.
  26. Employees and their immediate families of ActewAGL and its partners, Icon Water Limited, AGL Energy, Jemena, and their related companies and their immediate families, are ineligible to enter the Competition.
  27. The Promoter is ActewAGL Retail ABN 46 221 314 841, a partnership of AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 and Icon Retail Investments Limited ABN 23 074 371 207 (‘Promoter’).
  28. Authorised under NSW permit number LTPS/18/24125.