Products & services
Support and maintenance
But, like any major purchase, it's important to ensure your solar system is regularly maintained. Just as you would do with your car, it is essential to carry out regular checks to keep your solar system running at peak performance, and protect against any potential safety risks.
The good news is there's a lot you can do yourself to avoid interruption to your supply.
First, be sure to check the front of the inverter at least once a week. The inverter is the white box on the wall near your meter box or inside the garage. This box controls the generation of clean energy for your home. Checking it will take just a couple of minutes, but could mean the difference between reaping the financial rewards of your clean energy system, and getting an unwelcome surprise when the next bill arrives due to an undetected problem that has interrupted solar generation.
If the inverter is showing an error message, a red light, or nothing at all on the display during daylight hours, contact ActewAGL Solar for assistance. They can quickly get you back on track. It may sound obvious, but keeping an eye out for obstructions, damage and dirt will also help keep your solar system in perfect working order. While solar systems are very robust, extreme weather, water leaks, foliage – even pests and wildlife – may result in faults or interrupted power generation. During prolonged dry weather, a thick layer of dust can form, reducing the system's performance.
We don't recommend you climb on the roof to clean the solar panels yourself, and never walk, sit or place objects on their surface. Instead, if you notice debris around or under the panels, or other visible signs of damage, call out the professionals to give things a spring clean. We recommend a spring clean every quarter for optimal results.
Over the longer term, consider putting in place a formal maintenance timetable, in which a qualified, CEC-accredited electrician can conduct a solar 'health check'. Never attempt to service or open any part of your solar system unless you are a fully qualified electrician, you have been authorised to do so and have properly prepared the site.
See maintenance guide here.
Never attempt to service or open any part of your solar system yourself and ensure checks and maintenance are always carried out by Clean Energy Council-accredited solar panel system installers.
Follow the steps to ensure your system's longevity for years to come.
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