Timeframes

Installation of a new smart meter (effective 1 February 2019)

New site

A smart meter will be installed within six business days or on an agreed date once:

  • All required electrical and distributor work is completed.
  • All required inspections are complete. This must include the placement of an Access Canberra approval sticker in the meter board (ACT only).
  • Notification of the completion of the two points above via meterinstallations@actewagl.com.au

Existing site

An upgrade of an existing meter to a new smart meter (customer requested and faults), will be installed within 15 business days or on an agreed date.