Faults

Electricity

If a fault with your meter is detected, your distributor will let us know. We will then arrange for a new smart meter to be installed and will send you information regarding when this will occur. If you are in the ACT, you will retain your current pricing plan but will be moved to the smart meter supply charge rate.

You can read more about pricing plans here.

If you identify a fault with your meter please contact your local distributor to let them know.

Find out more about Emergencies, Faults and Outages.

Gas

If you identify a fault with your meter please contact Jemena to let them know.