Faults

Electricity

If a fault with your meter is detected, your distributor will let us know. We will then arrange for a new smart meter to be installed and will send you information regarding when this will occur. If you identify a fault with your meter please contact your local distributor to let them know.

Find out more about Emergencies, Faults and Outages.

Gas

If you identify a fault with your meter please contact Jemena to let them know.