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  • Metering

Everything you need to know about electricity and gas meters 

The Power of Choice reforms in December 2017 have introduced changes to the way that electricity retailers (ActewAGL) and distributors manage metering. These reforms mean that every new or replacement must be a smart meter. It also means that ActewAGL is now responsible for installing your smart meter.

Below you’ll find everything you need to know about getting electricity and gas sorted at the property you own or are working on.

Upgrade your meter

Having a smart meter means that you’ll be able to see your daily electricity usage online, helping you make more informed choices about how and when you use electricity. You’ll also be switched to a new electricity tariff which will change the way you’re billed, you can read more about tariffs here

Life Support – If your site has been registered for Life Support, it is a requirement that someone is in attendance to ensure the safety of the Life Support recipient. Please note the work will not proceed if there is no one at the site.

Electricity - ACT

Arranging your new meter

Once all work is complete at your site and you are ready to upgrade to a smart meter please complete the smart meter upgrade form. Once the form is submitted, allow 10–20 business days until your meter is installed. Please ensure that there are no access issues including padlocks on the meter box as this may result in the work not being completed.

Supply upgrade

A supply upgrade may be required when changing the Infrastructure from 1 phase supply to 3 phase supply. Examples of this may include:

  • Solar installation with a generation output of greater than 5kW
  • Installation of Air conditioning systems

In order to arrange a supply upgrade please contact your local distributor Evoenergy. Once the supply upgrade has occurred please complete the smart meter upgrade form to arrange your new smart meter.

Electricity - NSW

Arranging your new meter

Once all work is complete at your site and you are ready to upgrade to a smart meter please complete the smart meter upgrade form. Once the form is submitted, allow 10–20 business days until your meter is installed. Please ensure that there are no access issues including padlocks on the meter box as this may result in the work not being completed.

Supply upgrade

A supply upgrade may be required when changing the infrastructure from 1 phase supply to 3-phase supply. Examples of this may include:

  • Solar installation with a generation output of greater than 5kW
  • Installation of Air conditioning systems

In order to arrange a supply upgrade please contact your local distributor:

Essential Energy
Endeavour Energy

Once the supply upgrade has occurred please complete the smart meter upgrade form.

Gas - ACT & NSW

If you require an upgrade or downgrade of a gas meter please complete the Application To Upgrade/Downgrade Or Relocate A Gas Meter form.

Once the form is submitted, we will send your request to the distributor to obtain a quote for work. Once received we will be in contact with the details. If you would like to proceed with the work and approve the quote, we will send the work order to the distributor for work to be completed.

Please allow 20 – 60 business days for this process to be complete.

 

New meter installation

Electricity - ACT

1. Contact your local distributor
Your builder or electrical contractor will need to contact your local distributor Evoenergy to complete the relevant forms to connect to the network. Information and forms can be found  on the Evoenergy website.

2. Let us know
Once the relevant documentation has been submitted to Evoenergy, you will need to complete our application for an electricity meter connection form.

3. Electrical contractor work
Your electrical contractor will need to complete all the electrical work on site and submit the Certificate of Electrical Safety to Access Canberra.

4. Approval from Access Canberra
Once all has been completed and submitted, Access Canberra will inspect the site and approve the work if compliant. As a sign of their approval, a sticker with the approval details will be placed in the meter board.

5. Meter installation
Our Metering Co-ordinator will contact your electrical contractor to co-ordinate the installation of the meter and arrange for the energisation of the site.

Electricity - NSW

1. Let us know
Please complete our application for an electricity meter connection form in order to process your request.

2. NMI allocation
We will contact your electrical contractor and provide them with the NMI allocated to your site by your local distributor.

3. Contact your local distributor
Your builder or electrical contractor will need to contact your local distributor to complete the relevant forms to connect to the network.
• Endeavour Energy
• Essential Energy

4. Approval for connection
Once the distributor has approved the connection, the electrical contractor will be provided with a Permission to Connect (ANCxxx) or Connection Offer Number (CON). This will need to be provided to us at meterinstallations@actewagl.com.au

5. Electrical contractor work
Your electrical contractor will need to complete all the electrical work in preparation for the meter installation.

6. Meter installation
Our Metering Co-ordinator will contact your electrical contractor to co-ordinate the installation of the meter.

Gas - ACT & NSW

If you require an installation of a gas meter please select and complete one of the forms below:

• Gas connection and new meter for home
• Commercial natural gas connection form

Residential – Please check our current pricing brochures for the cost of a standard connection. The process takes approximately 6 to 8 weeks from receipt of the application form. Any variation from the standard connection will require a quote from Jemena Gas Networks. You will receive the quote in writing and if approved work can commence.

Commercial - Please check our current pricing brochures for the cost of a standard connection. In addition to this cost, a quote from the local distributor Jemena Gas Networks will be required. You will receive the quote in writing once approved work can commence. This process can take between 8 to 10 weeks.

Medium Density Site - A quote from the local distributor Jemena Gas Networks will be required. You will receive the quote in writing, once approved work can commence.

 

Relocation

Electricity - ACT

Life Support – If your site has been registered for Life Support, it is a requirement that someone is in attendance to ensure the safety of the Life Support recipient. Please note the work will not proceed if there is no one at the site. 

Basic Meter
If you are wanting to relocate your basic* meter, you will need to have your electrical contractor contact your local distributor Evoenergy and complete the relevant forms.

*Basic meter – accumulation meter installed before 1 December 2017

Smart meter
If you are wanting to relocate your smart* meter, you will need to book in your electrical contractor to complete the work and advise us of the date and time of this appointment, we need at least 3 weeks notice to ensure the metering will align with this date. Please note: if your electrical contractor has not completed the Evoenergy required training, they will be unable to energise your property. Please contact us at smartmetering@actewagl.com.au to arrange for our metering co-ordinator to be on site at the same time.

*Smart meter – interval meter installed from 1 December 2017

Basic to smart
If you are wanting to relocate your meter and also upgrade the meter at the same time, please complete smart meter upgrade form and ensure you state that a meter relocation is also required within the “Additional Notes” field.
Please provide us with at least 3 weeks notice for us to arrange for our metering coordinator to be on site at the same time.

Electricity - NSW

Life Support – If your site has been registered for Life Support, it is a requirement that someone is in attendance to ensure the safety of the Life Support recipient. Please note the work will not proceed if there is no one at the site.  

Basic Meter
If you are wanting to relocate your basic* meter, you will need to have your electrical contractor contact your local distributor:
Essential Energy
Endeavour Energy

*Basic meter – accumulation meter installed before 1 December 2017

Smart meter

If you are wanting to relocate your smart* meter, you will need to book in your electrical contractor to complete the work and advise us of the date and time of this appointment, we need at least 3 weeks notice to ensure the metering will align with this date.
Please contact us here to arrange for our metering co-ordinator to be on site at the same time.

*Smart meter – interval meter installed from 1 December 2017

Basic to smart
If you are wanting to relocate your meter and also upgrade to a smart meter at the same time, please complete the smart meter upgrade form and ensure you specify that a meter relocation is also required within the “Additional Notes” field.

Please provide us with at least 3 weeks’ notice for us to arrange for our metering co-ordinator to be on site at the same time.

Gas - ACT & NSW

If you require a relocation of your gas meter and/or service line relocation please complete Application To Upgrade/Downgrade Or Relocate A Gas Meter.

Once the form is submitted, we will send your request to the distributor to obtain a quote for work. Once received we will be in contact with the details. If you would like to proceed with the work and approve the quote, we will send the work order to the distributor for work to be completed.

Please allow 20 – 60 business days for this process to be complete.

 

Abolishment

Electricity - ACT & NSW

If you are wanting to abolish your service, you will need to contact your local distributor and complete the relevant forms.

Gas - ACT & NSW

To have your gas meter removed and the service line disconnected, complete the Application for removal of gas supply form. Associated costs can be found in our pricing brochures.

This process can take up to 20 business days.


Faults

Electricity

If a fault with your meter is detected, your distributor will let us know. We will then arrange for a new smart meter to be installed and will send you information regarding when this will occur. If you identify a fault with your meter please contact your local distributor to let them know.

Find out more about Emergencies, Faults and Outages.

Gas

If you identify a fault with your meter please contact Jemena to let them know.


Find out more

Tariffs

If you are installing a new smart meter your tariff might change.

Learn about the different tariffs here

How to read your meter

Reading your meter can help your better understand your energy usage.

Learn how to read various types of meters

Power of Choice

The Power of Choice reforms in December 2017 have introduced changes to the way that electricity retailers (ActewAGL) and distributors manage metering.

Learn more about the Power of Choice changes

Life support

If you or someone in your home requires life support equipment, you can learn more about life support eligibility below.

Learn more about life support