Products & services
Street to house natural gas connection form
This form is used to: arrange a natural gas connection from your property boundary to your home.
Time to complete this form: approximately 7-10 minutes.
To complete this form you will need:
Please note: that gas connections to new homes can only be completed once the house is at lock-up stage (i.e. the home has walls and a roof, doors and windows and there is no scaffolding/obstructions). Applications made before this stage will take longer than 6-8 weeks.
Connect to natural gas - arrange a natural gas supply to an existing meter.
PDF version - if you wish to print this form and return it via fax, email or post.
Note: a standard service line to residential dwellings may take up to 6-8 weeks, weather permitting, from the date the application form is accepted by head office.
Important: failure to provide correct information could result in a delay in connection.
Contact us: 6248 3827 or firstname.lastname@example.org
ActewAGL takes your privacy seriously.
We take many steps to protect your privacy and keep your personal information secure.
The information you give us will never be provided to third parties or used to send unsolicited emails.
What is this form? (PDF)
NOTE: The person applying for the gas connection service will be responsible for the payment of the ActewAGL natural gas bill including the quarterly supply fee and usage charges payable from the date of meter installation.
Please note that the meter position can be located between the front boundary and a position no more than 2 metres
past the front face of the dwelling, and not behind locked gates.
You must advise us what gas appliances will be installed including the quantity of each.
The cost of a standard meter connection is $295 (inc GST) and will take approximately 6-8 weeks once this application is submitted.
A standard connection has a service line 25 meters or less and requires a standard meter with a load up to 320MJ.
If your gas meter connection is deemed non-standard, it will take up to 10 weeks.
A non-standard connection applies to a service line greater than 25 metres, meter requiring a load greater than 320MJ, battle-axe block, shared driveway, high traffic road, cliff or walls greater than 3 metres in height.
A quote will be issued if any of these conditions apply prior to the commencement of any work.
Non-standard services are subject to additional charges. You will be advised of any fee variation prior to the commencement of work.
Authority to perform work is not required because this is now covered in the acceptance of the model standing offer (see below). The acknowledgment on the existing form about the on-site is now contained in the “Your Acceptance” section in the full terms and conditions.
Your privacy is important to us and we are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth).