Heating and hot water appliance upgrade terms and conditions

  1. These terms and conditions apply when you upgrade an existing heating system with a new high efficiency system or an existing hot water system.
  2. The Offer is only available to ACT residents for quotes accepted from 17 September 2018 and maybe withdrawn without notice.
  3. The Offer is not available to a residential premises undergoing development or refurbishment under an existing development approval.
  4. Discounts and special conditions:

  5. Existing heating system   New system  ActewAGL discount Special condition 
    Natural gas flued heater. Eligible reverse cycle air-conditioning system. $2,000 or
    $2,500 for concession
    card holders.
    This Offer does not include the permanent repair of the wall due to the removal of the flued natural gas heater.  A temporary board will be installed to enclose the void in the wall left by removal of the existing gas flued heater.

    ActewAGL recommends that the permanent repair of the wall be completed within 30 days.
    Ducted natural gas heater. Eligible 23kW – 28.9kW ducted natural gas heating systems. $2,000 or
    $3,000 for eligible
    concession card holders.
    Eligible ducted natural gas heaters must be rated at 6-stars and be installed with ductwork that has an R-value of 1.5. 
    Ducted natural gas heater.  Eligible 29kW – 35kW ducted natural gas heating systems.
    $3,000 or
    $4,000 for eligible
    concession card holders.
    Eligible ducted natural gas heaters must be rated at 6-stars and be installed with ductwork that has an R-value of 1.5.  
    Gas storage or instantaneous hot water system. Eligible hot water heat pump. $750 or
    $1200 for concession card holders.
      
    Electric resistance hot water system. Eligible hot water heat pump.
    $750 or
    $1200 for concession card holders.
       
                                                                   
  6. Existing appliance systems are required to be decommissioned and removed from the premises.
  7. ActewAGL determines the eligibility of the systems to be installed based on various state and federal product registers, the manufacturer’s instructions, Australian standards, Energy Efficiency Scheme Codes of Practice. Only systems nominated by ActewAGL can receive a discount.
  8. Where applicable, an eligible concession card holders or households experiencing financial hardship will receive a higher discount.
  9. Eligible concession card holders must present one of the following concession cards which show that your residential address matches the installation address:
    • Government Energy Concession Card
    • Commonwealth Health Care Card
    • Commonwealth Pension Concession Card
    • Commonwealth Seniors Health Card
    • Commonwealth Low Income Health Care Card
    • Commonwealth Disability Support Pension Card
    • War Widows Repatriation Card
    • Department of Veterans Affairs Pension Card
    • Department of Veterans Affairs TPI Card (gold)
    • Department of Veterans Affairs Repatriation Health Card (gold).
  10. For households that are not eligible for the concession cards listed above but where the household is experiencing financial hardship will need to be referred by a specified community organisation or are accessing an energy retailer’s hardship program will be eligible for a concession rebate under the Offer.
  11. This Offer is available from the following approved retailers:
    • ActewAGL Energy Shop, 100 Gladstone Street, Fyshwick.(Heating and Hot water)
    • Climate Master, 116 Wollongong Street, Fyshwick.(Heating)
    • Solar Hub, 3/6 Pelle Street, Mitchell (Hot water)
  12. This Offer is not available for government projects, new homes, commercial projects or property developments and properties that are listed on the Asbestos Response Taskforce’s list of affected properties.
  13. To receive the discount, the home owner or resident must sign the consumer declaration on the Activity Record Form. ActewAGL is required to collect and record the information on the Activity Record Form under the Energy Efficiency (Cost of Living) Improvement Act 2012.
  14. Attendance may be required by the purchaser for a post installation inspection and customer handover. A person over the age of 18 must be available and on-site at all times when the installer is at the property.
  15. ActewAGL reserves its right to change these terms and conditions at any time and remove or otherwise modify the discount offered.
  16. ActewAGL is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). ActewAGL collects personal information in order to conduct the Offer and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers. The ActewAGL Retail privacy policy can be viewed at www.actewagl.com.au/privacy.
  17. ActewAGL Retail ABN 46 221 314 841 a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 of ActewAGL House, 40 Bunda Street Canberra ACT 2600.