NSW life support rebate

If the life support equipment you depend on is electrically operated, the electricity account holder of your place of residence may be entitled to a rebate on the electricity account.

The electricity rebate is calculated on a daily basis and will appear on your bill as a separate line item.


To be eligible for the rebate:

  • the life support equipment must be prescribed by a medical practitioner for the treatment of a life-threatening condition
  • the property relating to the account has to be the sole or principal place of residence of the applicant.

The following electrically operated life support equipment entitles the applicant to an electricity charge rebate:

  • home dialysis machines
  • oxygen concentrator
  • ventilators
  • total parenteral nutrition
  • Positive Airways Pressure (PAP) devices
  • phototherapy equipment
  • enteral feeding pump
  • external heart pump
  • Electric Mobility devices for Quadriplegics.

You may be entitled to a higher rebate if you use a Positive Airways Pressure (PAP) device or oxygen concentrator 24 hours a day. However, your medical practitioner will need to specify 24-hour use of the device on the application form.


To apply, simply print the Life Support Electricity Rebate Application Form, have it completed and authorised by the ActewAGL account holder and a registered medical practitioner and return it to::

Customer Services ActewAGL
Life support
GPO Box 366
Canberra ACT 2601


For assistance, please phone 13 14 93.

Please note

You are required to fill out a new application if you change your address. Applications must be submitted as soon as possible, prior to the issue of the first account on which the rebate is claimed.

Goods and Services Tax (GST)

GST applies to the balance of your electricity account after the rebate has been deducted.

Contact information

If you have any difficulty completing your application, please call us on 13 14 93.

For more information, including the current rebate rate, contact NSW Department of Trade and Investment.