Help & advice
If you hold a current Centrelink Pensioner Concession card (PCC), Centrelink Low Income Health Care card (HCC) or Veterans' Affairs Pensioner concession Card, the electricity and/or gas account holder may be eligible for a Concession
Please note: the Commonwealth Seniors Health Care Card is not an eligible card under the scheme.
ACT Utilities Concession: ActewAGL manages the Utilities Concession on behalf of the ACT Government. The Utilities Concession covers electricity, gas and water and sewerage services and is passed to you via your electricity account. The Utilities Concession is calculated on a daily basis and is shown as a separate line item on each electricity invoice
NSW Energy Concessions: ActewAGL manages the energy concession on behalf of the NSW state government. The concession is calculated on a daily basis and is shown as a separate line item on your electricity and/or gas invoice. For more information regarding NSW Government energy initiatives including the NSW Social Programs for Energy Code, visit energy.nsw.gov.au.
For each billing period, a concession will be applied if the following provisions are met:
Simply call 13 14 93 and speak with one of our friendly Customer Services Representatives or complete and submit an Application for Concession form.
You will need to supply:
You will need to reapply for a concession if you change your address. Applications must be submitted as soon as possible prior to the issue of the first account on which the rebate is claimed.
Applications will be accepted by calling 13 14 93 and speaking with one of our customer services representative or by completing the online form.
GST applies to the balance of your electricity account after the rebate has been deducted.
For further information or to apply for the rebate please call ActewAGL on 13 14 93.
For more information, including current concession rates, visit ACT Government Assistance
for ACT residents or NSW Department of Trade and Investment for NSW residents.