ACT life support rebate

If the life support equipment you depend on is electrically operated or requires a fresh supply of water then the account holder of your principal place of residence may be entitled to a rebate on the electricity account and/or the water usage charges.

The rebate is calculated on a daily basis. Each rebate will appear on the electricity and/or water bill as a separate line item.

Eligibility

To be eligible for the Life Support Rebate the following applies:

  • the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition;
  • the address relating to the account has to be the sole or principal place of residence of the applicant; and
  • a Life Support Medical Confirmation and Rebate form must be completed and signed by the account holder as well as a registered medical practitioner and returned to ActewAGL.

The following electrically-operated life support equipment entitles the applicant to an electricity Life Support Rebate:

  • dialysis machine
  • oxygen concentrator
  • respirator
  • CPAP regulator
  • nebuliser
  • TPN device
  • crigler najjar syndrome phototherapy equipment
  • medical heating and cooling
  • other equipment that a registered medical practitioner certifies as required
     

Medical Heating and Cooling Rebate Eligibility

To be eligible for the Medical Heating and Cooling rebate an applicant must:

  • hold a Pensioner Concession Card issued by either Centrelink or the Department of Veterans’ Affairs (DVA); Gold Card issued by the DVA; Health care card issued by Centrelink; AND
  • have a medically diagnosed inability to self-regulate body temperature; AND
  • meet at least one primary and one secondary qualifying medical condition requiring heating or cooling to prevent severe exacerbation of the condition; AND
  • provide certification from their medical practitioner that the medical condition requires heating or cooling to prevent severe exacerbation of their condition or risk of complications; AND
  • the property relating to the account has to be the sole or principal place of residence of the applicant.

Qualifying Medical Conditions for Life Support Rebate – Medical Heating and Cooling Rebate

Primary

  • Multiple Sclerosis
  • Parkinson’s Disease
  • Fibromyalgia
  • Muscular Dystrophy
  • Systemic Lupus Erythematosus
  • Motor neurone disease
  • Lymphoedema
  • Post polio Syndrome/Poliomyelitis

AND Secondary

  • Severe immobility resulting in problems with the self regulation of body temperature due to a loss of sympathetic nervous system control.
  • Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure.
  • Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature.

Home Haemodialysis

To be eligible for the Home Haemodialysis rebate an applicant must provide:

  • evidence that he/she is the registered owner or joint owner of the property or that the person receiving treatment resides permanently with the applicant
  • notification to ActewAGL in the event that the home dialysis treatment stops
  • a letter from a medical practitioner/professional confirming that:
    • the applicant is receiving treatment from a home dialysis machine, or
    • the applicant is the guardian/parent/carer of a person receiving treatment from a home dialysis machine.

Application

Water and Sewerage rebate

To apply, simply print the Water and Sewerage Life Support Rebate Application Form, fill it in, sign it and attach the appropriate authorisation, sending it to:

Customer Services ActewAGL
Life support
GPO Box 366
Canberra ACT 2601

Or
transferteam@actewagl.com.au.

For assistance, please phone 13 14 93.

To complete this form you will need:

  • A current letter of authority signed by your ACT medical practitioner or an authorised officer of the ACT Department of Health, specifying the type of equipment and the amount of time it is used. If you require an ongoing Life Support Rebate, please ask your Medical Practitioner to state this in the letter and we’ll record it for you.
  • Your Icon Water account details.

Please note

You are required to fill out a new application if you change your address. Applications must be submitted as soon as possible, prior to the issue of the first account on which the rebate is claimed. Retrospective adjustments may be made.

Electricity and gas rebate

To apply, simply print the Life Support Medical Confirmation and Rebate Form, have it completed and authorised by the ActewAGL account holder and a registered medical practitioner and return it to:

Customer Services ActewAGL
Life support
GPO Box 366
Canberra ACT 2601

Or
transferteam@actewagl.com.au.

For assistance, please phone 13 14 93.

Please note

You are required to fill out a new application if you change your address. Applications must be submitted as soon as possible, prior to the issue of the first account on which the rebate is claimed. Retrospective adjustments may be made.

Goods and Services Tax (GST)

GST applies to the balance of your electricity account after the rebate has been deducted. Water and sewerage are GST free.

Contact information

If you require any further information have any difficulty completing your application, please call ActewAGL on 13 14 93.

For more information, including the current rebate rate, visit ACT Government Assistance.