Help & advice
Ways to pay your bill
Direct debit service agreement
The direct debit service agreement outlines how each payment option is processed, as well as your rights and obligations under the agreement.
If the direct debit payment date is not a business day, funds will be drawn on the next business day.
If you nominate a credit card account for your direct debit, it can only be a Visa or MasterCard credit card. A payment processing fee of up to 0.55% (GST inclusive) may apply to payments made from a credit card account.
We will give you at least 14 days notice in writing if there are any changes to the terms of the agreement, unless otherwise agreed.
All information you provide about your savings, cheque or credit card accounts will be kept in the strictest confidence between us and your bank, building society or credit union. We will not pass the information on to anyone else.
If you wish to alter, defer or cancel your direct debit at any time, you must notify us at least five business days before the date the direct debit deduction is due to be made so the necessary changes can be arranged. We will not draw from your account until the agreed new direct debit deduction date.
A direct debit application remains in force until it is cancelled.
If you believe we have drawn on your account incorrectly, please contact us on 13 14 93 so the matter can be resolved. We will make every attempt to resolve the dispute within five business days.
Direct debit may not be available on all types of savings, cheque or credit card accounts, so you should check with your bank, building society or credit union before completing the direct debit application.
Once you have agreed to use direct debit for payment of your account(s) you must have sufficient funds in your nominated savings, cheque or credit card account on the direct debit deduction date to cover the amount shown on your account, or to cover your agreed payment deduction. If there are insufficient funds in your account on the direct debit deduction date, your bank, building society or credit union may charge a fee that you will be obliged to pay.
If your bank, building society or credit union rejects the deduction you may incur a charge to cover administration costs and your direct debit arrangements may be cancelled without further notice.
If you change your nominated savings, cheque or credit card account you will need to complete a new direct debit application or contact us on 13 14 93 to update your details.
For further information call us on 13 14 93.
ActewAGL Retail ABN 46 221 314 841 a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586. ActewAGL direct debit user ID: 028103 and 373577.
Icon Water Limited ABN 86 069 381 960. Icon Water direct debit user ID: 504727