Direct debit frequently asked questions

Signing up to direct debit

How do I sign up to direct debit?

Signing up to direct debit with ActewAGL is simple.

Sign up online or call us on 13 14 93 to organise direct debit. We will discuss your best direct debit option and organise this with you in just a few minutes over the phone

When ActewAGL completes your direct debit request you will receive confirmation in writing of the direct debit details.

I have signed up to direct debit, what happens now?

You will need to continue to pay your ActewAGL bill(s) by the payment date until you receive confirmation from us that your direct debit is active. You will continue to receive your ActewAGL bill/s as normal and your direct debit information will be included on the account.

Direct debit discount

Do I receive a direct debit discount?

If you make direct debit payments from a nominated savings or cheque account for your electricity account, you will receive a discount of $0.05 (GST inc) per day. That's a total saving of $20 per annum. The discount is calculated on a daily basis for the period direct debit is active on your bills. *The discount does not apply if you pay by credit card or if you have an existing ActewAGL Market Retail Contract.

I don’t receive a direct debit discount - why?

If you make direct debit payments from a credit card or if you have an ActewAGL Market Retail Contract, you are not eligible to receive a direct debit discount.

Changing direct debit details

I would like to change my direct debit details.

If you would like to make changes to your direct debit, or if your financial details change (for example credit card expiry) you will simply need to complete another direct debit application or contact us on 13 14 93 between 8.00am and 6.00pm Monday to Friday.

For all other changes, such as deferring a payment, cancelling your direct debit or changing a payment date, simply call us on 13 14 93 between 8.00am and 6.00pm Monday to Friday. Please be aware we require notice at least 5 business prior to the scheduled debit to affect these changes.

I’m moving home, what do I need to do?

You will need to set up a new direct debit agreement with your new account number (you will receive a new account number when you move premises). If you are unsure of your new account number please contact 13 14 93 between 8.00am and 6.00pm Monday to Friday so we can assist you. Your current agreement will automatically cease once your current account becomes inactive. Alternatively you can contact us to cancel the agreement before that time.

Direct debit options

What are the bill payment options available for each ActewAGL account?

  FullPay FullPay solar EvenPay
 ActewAGL account Savings/
 Natural gas
 Appliance payment plan        

How is my privacy protected?

All information you give us about your savings, cheque or credit card accounts will be kept in the strictest confidence between your financial institution and ActewAGL. We will not pass your information on to anyone else.

The information you provide while completing your online application is secure. ActewAGL ensures your details are encrypted and stored securely. View our Security Statement for more information.