Help & advice
Life support equipment
If you or someone residing at your address depends on life support equipment you are required to register to receive life support protections and are entitled to a rebate on your electricity account.
Approved life support apparatus as advised in the National Energy Retail Rules include:
To register your address the following applies:
Once you have provided the necessary supporting documentation, your address will be registered and the following protections apply:
If we do not receive your completed Life Support Medical Confirmation form within 65 days of your original notification, you may be at risk of being deregistered. This means the life support protections will be removed from your address.
For information regarding life support rebates please click here.
Unplanned outages may occur and it cannot be guaranteed that you won’t experience interruptions to your energy. You are responsible for ensuring there is a backup of supply at your address. Please discuss your options with your medical practitioner or medical team to help you develop an action plan to keep you safe.
The Australian Energy Regulators brochure, Energy and Essential Medical Equipment, is a great source of information regarding Life Support and may assist in developing your action plan.
For information or assistance during an emergency, fault or unplanned outage, contact your local distributor from the table below.
It is important that you keep ActewAGL informed of your current contact details or if circumstances change regarding the need of life support equipment protections at your home.
Call 13 14 93 between 8 am to 6 pm Monday to Friday.
Additional information: Australian Energy Regulator Life support registration guide