Your rights and obligations

Your rights and responsibilities as a customer of ActewAGL are set out in the contract that you signed with us and in the ActewAGL privacy policy and the website security statement.

If you require further information please contact your account executive or call us on 13 14 93.

Specific customer supply and connection agreements for each of the networks are provided below.

Electricity customers

ACT & NSW

• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 February 2019
• Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019
• ActewAGL Retail Customer Charter (PDF)

Natural gas customers

ACT & NSW

• Standard retail contract terms for small customers in the ACT and NSW - Effective from 1 February 2019
• Ongoing market retail contract for small customers in ACT and NSW - Effective from 1 February 2019
• ActewAGL Retail Customer Charter (PDF)

General

• Complaints handling
• ActewAGL Retail Customer Charter (PDF)