Help & advice
Credit Reporting Policy
In this Credit Reporting Policy, "we", "our", and "us" refers to ActewAGL Retail (ABN 46 221 314 841), a partnership of AGL ACT Retail Investments Pty Ltd (ABN 53 093 631 586) and Icon Retail Investments Ltd (ABN 23 074 371 207) and its related bodies corporate.
Under applicable privacy laws, we may collect and hold certain credit related information about you. This includes:
Credit related information may be collected in a variety of ways, such as personal contact, mail, telephone, email and online. We may also collect credit related information from other related bodies corporate, from public sources and third party service providers such as credit reporting bodies and information service providers.
We will take such steps as are reasonable in the circumstances to protect your credit related information that we hold from misuse, interference and loss and from unauthorised access, modification or disclose.
See our Online Security Statement for further details in relation to information provided to us online.
Credit related information that we hold about you may be used and disclosed by us as permitted by applicable privacy laws and associated codes of conduct. This includes:
The credit reporting bodies we may use include:
Veda, PO Box 964 North Sydney 2059, www.mycreditfile.com.au, 1300 762 207
Experian, GPO Box 1969, North Sydney NSW 2060, www.experian.com.au, 1300 784 13
To view their policies on management of credit related information, including how to access your credit related information held by them, contact these bodies directly or visit their websites.
You have a right to request credit reporting bodies not to:
We hold credit related information (in hard copy form and electronically) both at our own premises and those of our service providers. We use various measures to protect the security of that information. We also take reasonable steps to destroy or de-identify your information when no longer required for any purpose permitted or required by law.
We will take reasonable steps to ensure that your credit related information is accurate, up to date and complete. We will, on request, provide you with access to your credit related information except where giving access would be unlawful or otherwise as set out in applicable privacy laws. We will notify you of the basis for any refusal of access. You may be asked:
We will, on request and within 30 days of your request (or such longer period as you may agree), take reasonable steps to correct credit related information where we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. Where necessary, we may consult with other credit providers and credit reporting bodies in relation to your request.
If your credit related information is corrected, we will notify you (and to the extent that it is practical and required by law, any other credit provider and credit reporting body to whom we have disclosed that information). If we do not correct your credit related information, we will notify you within a reasonable period, setting out our reasons and your options if you are not satisfied with our response.
If you consider that we have breached our obligations under applicable privacy laws or this Policy, you may lodge a complaint.
If your complaint relates to access or correction of your credit related information, you may lodge a complaint with:
We will notify any other credit provider and credit reporting body to whom we have disclosed your information of your complaint and the outcome of that complaint, unless it is impracticable or illegal for us to do so.
You can contact us by email at firstname.lastname@example.org or call us on 13 14 93.
This policy will be reviewed from time to time to reflect new laws, business practices and technologies. The current version can be viewed at www.actewagl.com.au.