Help & advice
Staying connected application
We understand that some customers experience financial difficulty or significant hardship which impacts their ability to pay their utility bills. Our Staying Connected program helps customers in these circumstances by offering personalised support to help them get back on track with electricity, gas and water bills.
Click here to view the ActewAGL Staying Connected program guidelines.
If you would like to request to be assessed for this program, please complete the form below. A team member will be in contact within 5 business days to confirm if you are eligible for the Staying Connected Program.
Submission of this form will not automatically result in a re-connection. Please contact ActewAGL Assist on 13 14 93, Monday to Friday 8:00am to 6:00pm.
ActewAGL takes your privacy seriously.
We take many steps to protect your privacy and keep your personal information secure.
The information you give us will never be provided to third parties or used to send unsolicited emails.
By supplying us with your concession card details we can help ensure all eligible energy rebates are applied to your accounts.
Add supporting document (not compulsory)