Staying Connected program

We understand that some customers experience financial difficulty or significant hardship which impacts their ability to pay their utility bills. Our Staying Connected program helps customers in these circumstances by offering personalised support to help them get back on track with electricity, gas and water bills.

Click here to view the ActewAGL Staying Connected program guidelines.

If you would like to request to be assessed for this program, please complete the form below. A team member will be in contact within 5 business days to confirm if you are eligible for the Staying Connected Program.

Are you contacting ActewAGL in response to a loss of supply?

Submission of this form will not automatically result in a re-connection. Please contact ActewAGL Assist on 13 14 93, Monday to Friday 8:00am to 6:00pm.

Staying Connected form

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Security statement

ActewAGL takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.

Read ActewAGL's privacy policy

* Required fields

Customer details

*   dd/mmm/yyyy
  (Example 20/Jan/1990)

Contact details

(Example: 0x xxxx xxxx or 04xx xxx xxx)

Concession card details (if applicable)

By supplying us with your concession card details we can help ensure all eligible energy rebates are applied to your accounts.


Account details


What can you afford to pay regularly towards your account(s)?


Start date for Payments to commence


(click on calendar to select date)

Add supporting document (not compulsory)

5MB maximum