Help & advice
We know some customers may have difficulty paying bills during times of financial hardship. Our Staying Connected program provides personalised support to help you get back on track with your electricity, gas and water bills.
For more information, call 1300 138 574 or email StayingConnected@actewagl.com.au.
If you think you might be eligible, apply now.
You can use our Income and Expenses Calculator to assist you in developing a proposal for payment. You can also register to use our Self Service Platform to manage your account, check your current contract, concessions and tariffs.
To be eligible you must be willing to agree to a personalised payment plan and regular contact with the Staying Connected team. You must also have an outstanding small retail ActewAGL account that can't be paid before your next bill for reasons which may include, but are not limited to, the following:
For your active residential energy and water bills, ActewAGL will: