Help & advice

Looking for help? Below you will find links to our help and account topics. If you are still unsure, you can send us an online enquiry or give us a call on 13 14 93 and we'll be happy to assist.

Reading your bill

Learn about your bill

Financial hardship

We can assist


ActewAGL administers a variety of rebate schemes on behalf of the ACT and NSW governments.

Utilities concession (HCC / Pensioner / VA Gold card) ACT Life support NSW Life support View more rebates

Online forms

We have a variety of forms available for you to complete online.

General enquiry Update your contact details Direct debit application View more online forms


ActewAGL's legal position with regards to policies and your rights as a customer.

Privacy policy Your rights and obligations Report electricity theft View more legal pages