Electrification readiness is a measure of how prepared your home is for electrification; this includes many things from the type of electricity meter to your cooking appliances and energy usage.

As the ACT further electrifies, it is important for ActewAGL to better understand what this means for customers and community, and how to support and advise them during this process.

The program has been designed to measure levels of electrification readiness, taking a staged approach over a six-month period.

Eligibility requirements:

• Resident in Oxley.
• Have a gas appliance connected to the gas network (excluding outdoor BBQs or similar that use bottled gas).
• A current or become an ActewAGL customer and have a corresponding gas and electricity account with ActewAGL

The program has been developed to better understand electrification readiness at a suburb level. ActewAGL considered suburbs across the ACT, selecting Oxley as the preferred suburb for the program.

As part of the design process, it was decided that the best approach would be to undertake the program within a single suburb in the ACT to maximise the usefulness of the program and ensure appropriate support and advice for participants.

If you are not a resident of Oxley please give us a call on 02 5110 2528 or email electrify@actewagl.com.au and one of our team members can discuss home electrification options available.

After checking your eligibility, please register your interest through the sign-up form at the top of this page.

No. ActewAGL will check all participants' eligibility before including them in the program. A confirmation email will be sent once this is completed.

The program runs for approximately 6 months, with three surveys during the period.

The program is opt-in and requires participants to complete three surveys during the program period. Participants can leave at any time.

In opting in to the program and completing the first survey you will receive a $50 energy credit and the option to undertake a EnergyFit home energy assessment (valued at $1,100) for $50. If you stay in the program there are two additional surveys including a $25 energy credit after completing each survey.

The $50 credit is applied to your ActewAGL electricity account within 5 business days of completing the first survey. Subsequent $25 credits are issued within the same time frame after each follow-up survey.

The surveys will be available online and sent out to participants via email. They will consist of questions about your household energy use, appliance types, and awareness of available government rebates. Surveys are designed to be straightforward and should take approximately 10-15 minutes each to complete. Your responses will help us tailor support and measure community readiness for electrification.

All data collected is subject to the ActewAGL privacy policy, found here.

An EnergyFit assessment is a thorough home energy evaluation conducted by a HEDAA-certified assessor. It provides valuable insights into your home's energy performance and includes:

• Solar and battery suitability analysis
• Building construction and insulation review
• Energy consumption breakdown
• Appliance efficiency evaluation
• Personalised electrification readiness report with actionable recommendations and estimated savings

The assessment is available to program participants for just $50 (a service valued at $1,100). [Learn more here.]

Absolutely, please call 02 5110 2528 or email electrify@actewagl.com.au and our Electrification consultants can organise this for you.

No, while the EnergyFit assessment is a valuable part of the program and we believe it will be beneficial to your electrification readiness, you do not have to undertake it to be part of the program.

Yes, however you are limited to what actions you can undertake regarding appliance upgrades without the permission of your landlord, we recommend you undertake the EnergyFit assessment and use this to discuss further, should you wish, with your landlord or property manager.

The program is only available to ActewAGL customers. To maximise the usefulness of the program and ensure participants receive appropriate support and advice it is exclusive to ActewAGL customers. If you are not an ActewAGL customer, you can become one prior to joining the program here.

This is no problem, however unfortunately we will have to remove you from the program as you must reside in Oxley to remain eligible for the program, see program eligibility requirements above.

No, the aim of the program is to understand electrification readiness, as such there is no requirement for you to replace or upgrade any home appliance.

Unfortunately, no, as you are already fully electric! We are very happy to discuss potential energy efficiency options even though you are fully electric, please call 02 5110 2528 or email electrify@actewagl.com.au.

These Terms and Conditions apply to the Home Electrification Program (Program).

Please read these Terms and Conditions carefully as they set out what you need to know about the Terms and Conditions of the Program. These Terms and Conditions include the General Terms and Services all of which form Our Agreement with You.

1. Definitions

1. ActewAGL means ActewAGL Retail ABN 46 221 314 841, a partnership of Icon Retail Investments Ltd ABN 23 074 371 207 and AGL ACT Retail Investments Pty Ltd ABN 53 093 631 586 of 40 Bunda Street, Canberra, ACT 2600 or a third party as engaged by ActewAGL where appropriate. Us, Our and We have corresponding meanings.
2. ActewAGL’s Privacy Policy means the policy located at actewagl.com.au/legal/policies/retail-privacy-statement and updated from time to time.
3. Jurisdiction means the state or territory where the Premise is located.
4. Law means any applicable statute, regulation, by-law, ordinance or subordinate legislation in force from time to time in Australia, whether made by a State, Territory, the Commonwealth, or a local government, and includes the common law and rules of equity as applicable from time to time.
5. Personal Information has the same meaning as it does in the Privacy Act 1988 (Cth).
6. Premise means the location of the program participants home.
7. Products means those as per these terms and conditions.
8. Program means the Home Electrification Program.
9. Supplier means third parties that may assist ActewAGL in providing goods or services under the Program.
10. Services means those as per these terms and conditions

2. Interpretation

1. Where applicable, capitalised terms in these General Terms are defined in the Definitions clause at clause 1.
2. In these General Terms, except where the context otherwise requires:
   1. the singular includes the plural and vice versa, and a gender includes other genders;
   2. another grammatical form of a defined word or expression has a corresponding meaning;
   3. a reference to a clause, paragraph or schedule is to a clause or paragraph of, or schedule to, these General Terms, and a reference to these General Terms includes any schedule or annexure;
   4. a reference to a document or instrument includes the document or instrument as novated, altered, supplemented or replaced from time to time;
   5. a reference to A$, $A, dollar or $ is to Australian currency;
   6. a reference to a party is to a party to these General Terms, and a reference to a party to a document includes the party’s executors, administrators, successors and permitted assigns and substitutes;
   7. reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity;
   8. a reference to a statute, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; and
   9. headings are for ease of reference only and do not affect interpretation.

3. Your Acceptance

1. These Terms and Conditions are about ActewAGL’s Home Electrification Program. Once You have accepted the Terms and Conditions, the Terms and Conditions apply.
2. You acknowledge and agree that you are authorised to accept these Terms and Conditions.
3. By agreeing to be bound by these Terms, you also consent to us collecting, using and disclosing your information and data on the terms of these Terms and ActewAGL’s Privacy Policy.
4. ActewAGL may from time to time review and update these Terms to take account of new Laws, regulations, products, technology or other relevant changes in circumstances or its business.
5. If you have questions about the Services, please contact us on 02 5110 2528 or electrify@actewagl.com.au

4. Program eligibility

1. Program Eligibility includes:
   1. An ActewAGL residential customer who has an active electricity or gas account with ActewAGL at the time of sign-up;
   2. Resident of the ACT suburb, Oxley; and
   3. Has installed in their home one or more working gas appliances.
2. Program Eligibility does not include businesses.
3. Only one participant per home.
4. ActewAGL reserves the right to add or remove You from the Program in accordance with clause 3(d) of These Terms and Conditions.
5. If You move to another property in the ACT You will be withdrawn from the Program.

5. Program Bill Credits

1. As part of the program You are entitled to receive a series of bill credits, as follows:

   Bill Credit	Trigger	Amount
   1	Completion of survey one	$50
   2	Completion of survey two	$25
   3	Completion of survey three	$25

2. The total sum of bill credits will not exceed $100. The amounts will be applied to Your next bill upon each trigger as detailed above.
3. Any bill credit earnt prior to moving as part of the Program will be credited on the customer’s selected account.
4. All amounts include GST unless otherwise stated.

6. Provision of Information and Privacy

1. ActewAGL will comply with all relevant privacy legislation in relation to your Personal Information. If you have any questions, you can contact our privacy officer.
2. You must give ActewAGL or the Supplier all information reasonably required so we can fulfil our obligations under these Terms and Conditions.
3. The Information and Data we collect may be Personal Information.
4. We will collect information from you for the purposes of supplying goods and services under these Terms and Conditions. ActewAGL may disclose or exchange Your Personal Information to or with our agents and contractors (such as the Supplier mail houses, data processing analysts and debt collection agencies), government authorities, where required to fulfil our obligations under these Terms and Conditions and also for any other purpose you have consented to or as authorised by Law.
5. By accepting these General Terms, you consent to us collecting, using and disclosing your personal information as set out in these Terms and Conditions and in our privacy policy.
6. You can find a summary of ActewAGL’s privacy policy on our website at https://www.actewagl.com.au/legal/policies/retail-privacy-statement.

7. Limitation of Liability

1. We will not be responsible for any loss or damage as a result of any of the following:
   1. Your breach of these Terms and Conditions;
   2. misuse, abuse, neglect. or any other act or omission of or by any person other than ActewAGL or its approved service providers, in respect of the Services or Products;
   3. installation, commissioning, repair or alteration (improper or otherwise) of the Services or Products by any person other than ActewAGL or its approved service providers;
   4. operation or maintenance that is not in accordance with supply
   5. lightning, flood, fire, water damage, accidental breakage or any other events outside of ActewAGL’s reasonable control.
2. No party will be liable for any consequential loss suffered by the other party, including any loss of revenue, profit or anticipated savings, or any loss suffered as a result of business interruption.

8. Indemnity

1. To the extent permitted by law, you will be liable to us and must keep us indemnified against any loss arising out of any claim or demand against us by you or any other person, which arises from or is connected with the Program unless the loss is caused by our wilful default, negligence or breach of these Terms and Conditions or any law.

9. Acknowledgement of Relationship

1. You acknowledge that ActewAGL may contract the Suppliers for the provision of the Program.
2. In the event of a dispute between You and Suppliers, ActewAGL may assist in the facilitation of a resolution.