EV FAQs

Your EV questions answered.

Updated.

We agree that sometimes new technology can seem both intriguing and daunting. As early adopters of the EV network in Canberra, we’re committed to explaining emerging options and supporting uptake. We’re here to inspire more innovative and sustainable energy solutions for our region.

Here’s your guide to everything EV. 

  • You can register to use the ACT’s primary network of EV chargers in just a few clicks.

    Register to get charging now.

    ActewAGL has partnered with Evie Networks to operate our local EV charging network. This means you will be able to access both the local charging network and a national charging network, so you’ll always be confident a charge is nearby. Once registered via the Evie Charging app, you’ll be able to start a charging session and order an optional RFID card.

  • 50 c/kWh for Rapid Chargers.
    40 c/kWh for Fast Chargers.

  • Yes. All charging stations are located near signposted EV car parks. Although these spaces are dedicated for EVs, don’t forget to check the signage at each charging station for more information about potential time limits or fees.

  • When you pull up to an EV charging station, you may see two different types of spaces—'electric vehicle preferred’ and ‘electric vehicle only’. In an ‘electric vehicle preferred’ spot, non-electric vehicles are permitted to park in the space. We’re committed to developing our EV charging network, ensuring that finding, parking and using an EV charging station is as easy as possible. As early adopters of the EV charging network, we’re aware that there is an opportunity to develop this space, and we’re actively working with the ACT Government and site hosts to ensure that a dedicated car space is always there when you need it.

  • Some EV chargers are located in car parks where a paid parking ticket is required. Even if you’re just using the EV charger, you’re required to follow the time limits and parking rates as displayed on any nearby signage.

  • One vehicle at a time, please!

    At the Rapid Chargers, you’ll find two designated car spaces with two different plugs—so no matter what type of EV plug you need, you can have peace of mind that you’re able to charge up. Keep in mind, that even if there are two plugs, you’re only able to charge one EV per charging unit.

  • For general enquiries and operational issues, contact Evie Networks on 1300 463 843.

    In an emergency, fault or outage contact Evoenergy on 13 10 93 or visit evoenergy.com.au/outages

  • It’s all about how fast they can charge your EV. The DC Fast chargers operate at 50 kW as opposed to 7–22 kW (depending on your vehicle’s AC charging capability). A Level 2 AC charger can charge your EV 3.5–11 times faster than a 2 kW home charger, but a Level 3 DC charger is faster again—with the ability to charge your EV 2.5-7 times faster than a Level 2 AC charger.

    The rate at which your EV will charge is dependent upon the charger, the model of your EV and the state of charge when connected—yep, the emptier the battery, the faster the charge. The table below is guide of typical charge times for different car models using different charger sizes. You may also want to compare charging times for your specific EV. Don’t see your EV model on that list? Compare other EV models.

    lv3 chargers

    Above: Evie Networks

  • All payments are managed via the Evie Networks Charging app. Simply download the app and provide your credit/debit card details and you’re set.

  • You can update your account, including your payment details via the Evie Networks Charging app. Once you log in, go to your account, click ‘payment’ and add a payment method.

  • Payments and invoicing are managed by Evie Networks Charging app, you will be charged and invoiced at the conclusion of each charge session.

  • Your RFID card is managed by Evie Networks Charging app.

    If you require assistance with your card, visit the Evie Networks Charging app or their website for helpful FAQs and troubleshooting tips. If you require further assistance, please contact Evie Networks on 1300 463 843.

  • Rapid Charger units are 50 kW ‘Level 3’ EV chargers. Each charging unit has two connector plugs known as CHAdeMO and CCS Combo Type 2. Both plug types use high-voltage, direct current (DC) and deliver up to 50 kW of power.

    If your EV doesn’t use CHAdeMO or CCS Combo type 2, an adapter cable may be available—just ask your EV manufacturer.

  • If you’re using a Rapid Charger for the first time, let’s go through it step by step. 
    This is the Rapid Charger interface:

    veefil

    Instructions:

    1. Prior to commencing, ensure that you download the Evie Networks Charging app from either the Apple or Google Play app store.
    2. Connect the plug to your EV: an icon will flash when the unit is available for use.
    3. Charger activation: 
      1. RFID card activation: ensure that your RFID card is linked to your account via the Evie Networks Charging app. Next, swipe your RFID card over the area to activate the user interface and unlock your charging session.
      2. Evie Networks Charging app:
        1. Open the Evie Networks Charging app and either log in or select ‘guest’.
        2. Select your charger by entering the name or by scanning the QR code on the charging unit.
        3. Select ‘Start charging’ from the app.
    4. MAX or HALF: toggle the button to select a either a half or maximum charge. If this button is not pressed, the charger will select a maximum charge for you automatically.
    5. START: push to start the charging session.
    6. STOP:
      1. RFID card: to stop your charging session, swipe your RFID card over the area (point 2 on the diagram) and press ‘STOP’ to unlock the plug from the vehicle. This prevents another user from unplugging your vehicle before you have finished charging.
      2. Evie Networks App: simply press the STOP button on the charging unit.
    7. Return plug to charger: an icon will flash to indicate that your charging session is complete and that the plug should be returned to the plug holder.


    Other light indicators:

    • Not in service: an icon will light up when the charger is not in service.
    • Locked symbol: this will be lit when a charging session is in progress and the interface panel is locked.
    • Charging indicator: this light will glow when a charging session is in progress.
    • LED information displays: the LED screen displays minutes, battery percentage during charge and kilowatt hours delivered.
    • If the charging unit is experiencing an error, ‘Err’ will appear, followed by an error number. If you see this, please report this number to Evie Networks, by calling 1300 463 843.
  • This is a Level 2 Fast Charger.

    Fast charger
     
    These charging stations have a charging capacity of up to 22 kW with a Mennekes type 2 socket, enclosed with weather resistant shutters for protection. They are compatible with all type 2 charging plugs, according to IEC 62196-2.

     
    Mennekes plug (7-pin Connector)
    A type 1 to type 2 adapter lead, compatible with the Mennekes plug, is required for charging if your vehicle doesn’t natively support an AC type 2 connection. 

  • If you’re using a Fast Charger for the first time, let’s go through it step by step.

    1. Insert the plug: Push the plug into the socket, while twisting it anti-clockwise.
    2. Charger activation:
      1. RFID card: Swipe your RFID card over the RFID icon to unlock your charging session. The circle around the RFID icon will light up as your card is validated. The ‘charging’ light on the display will turn on when validation is successful.
      2. Evie Networks Charging app:
        1. Open the Evie Networks Charging app and either log in or select ‘guest’.
        2. Select your charger by entering the name or by scanning the QR code on the charging unit.
        3. Start charging from the app.
    3. Stop charging:
      1. RFID card: Swipe your card on the charger again to stop the session.
      2. Evie Networks Charging app: Select ‘Stop charging’ from the app, or use the SMS link—this would have been sent to your mobile phone when you started your charging session.
    4. Remove the plug: When your EV has finished charging, remove the plug from the socket. When your vehicle is fully charged, the ‘charging’ light will turn off and the ‘available’ light will turn on.
  • If you can’t find the answer to your question on the above list, we’re here to support you from the heart of Canberra.

    Our energy plans are made for locals, by locals—our EVolve plan was created specifically to maximise your EV investment. If you’re looking for expert energy advice about your energy account, or you’d like to find out more about the EVolve plan, call 13 14 93.

    If you need support regarding an EV charging station, your Evie Networks Charging app or your Evie Networks account, contact Evie Networks 24 hours a day, 7 days a week, on 1300 463 843, or for more information visit their website.

    If you have a different question about charging your EV, our expert team of locals are here to assist you personally at 02 6293 5159 or at admin@actewaglevlution.com.au

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