Supplying goods and/or services to ActewAGL

ActewAGL is committed to maintaining a safe and healthy work environment for both our employees and contractors, and to providing quality services to our customers. We demand the same high standards from our contractors that we do from ourselves.

If you wish to tender for an ActewAGL contract or expression of interest, you need to ensure that you meet our compliance requirements.

You should also be aware that some tenders may require particular quality certifications in order to qualify for supply of certain goods and equipment.

Payments for contract goods and services can be made only if the correct invoicing process is followed. Non-contract purchases must also meet our general terms and conditions if they are not specifically covered by a previously agreed contract.

View our jobs for tender

Compliance requirements before applying

Ring-fencing Guidelines

ActewAGL Distribution is required to comply with Electricity Ring-fencing Guideline developed by the Australian Energy Regulator under the National Electricity Rules. The current Guideline can be accessed from Under the Guideline, ActewAGL Distribution must ensure that, in any agreement with a service provider for the provision of services, the service provider is required to comply with specified clauses under the Guideline as if they were ActewAGL Distribution. The relevant clauses relate to non-discrimination, physical separation, staff-sharing, confidentiality obligations and where ActewAGL Distribution’s brand is used, brand and cross-promotion obligations.

Health, safety and environmental management

The Work Safety Act 2011 (ACT) requires all employers to ensure that their employees have the skills and training required to carry out their work in a safe manner and without risk to public health and the environment.

Always safe is ActewAGL's Health, Safety and Environment (HSE) management system. Always safe ensures that a uniform standard of HSE management exists across the organisation.

HSE requirements with application

Contractors submitting tenders for works and some services are advised that they must also complete the Tenderer HSE management system questionnaire as part of their tender application. The tender document will stipulate whether this requirement exists. The HSE questionnaire is not required for "Goods" tenders.

HSE requirements after successful application

All successful tenderers may be required to complete a contract risk assessment form (MS Word, 146kb).

If the completed risk assessment form indicates that the work you are undertaking for ActewAGL is graded as a medium or high risk job, you are required to prepare a health, safety and environment plan prior to commencing operation. There are guidelines available to assist with the development of your HSE plan.

Anti-harassment and discrimination in the workplace

ActewAGL's policy is to eliminate workplace harassment and discrimination, and to provide a safe and harmonious workplace, where personal and organisational goals can be achieved and where everyone has the right to be treated fairly and with respect.

This policy also applies to contractors working within ActewAGL and to behaviours which relate to the conduct of ActewAGL business undertaken as part of a contract with ActewAGL. Tenderers are to ensure that they are familiar with and understand the implications of the clause contained in the tender document relating to anti-harassment and discrimination in the workplace.

Privacy provisions

Tenderers are reminded of the provisions of the Privacy Act 1988, as amended in December 2001. If a contract is formed with ActewAGL, the contractor must agree to:

  • comply with National Privacy Principles as required by the Act
  • use any personal information provided by ActewAGL, or collected on behalf of ActewAGL, only for the purpose for which it was provided or collected
  • refer any request from a third party for personal information on an ActewAGL customer immediately to the relevant ActewAGL contract administrator
  • protect personal information held on ActewAGL's behalf from misuse, loss, unauthorised access or disclosure.

The contractor and ActewAGL shall treat all information provided by the other as confidential and shall not disclose any information or material relating to each others business acquired in connection with the contract except with the prior written approval of the other.

Contact details

For further information about working with ActewAGL contact:

ActewAGL Contracts Team
02 6295 4217

Requirements for consultants

Consultants working for ActewAGL will be required to provide services under the ActewAGL general conditions of contract for consultancy services. The issue of either a letter of acceptance or a purchase order will form a contract between ActewAGL and the consultant, and the general conditions of contract for consultancy services will form part of the contract terms.

The general conditions of contract to be used will depend on the ActewAGL business unit requiring the consultancy services.

Quality standards

ActewAGL Distribution is certified to both ISO 9001:2015 for Quality and ISO 14001:2015 for Environmental Management.

Applicants should be aware that submission of a Quality and/or Environmental Management System certification, or of progress towards such certification, may be a requirement of a tender or expression of interest submitted for the supply of goods and equipment.

Where goods or equipment are to be installed within the energy or hydraulics network infrastructure, certification is mandatory and the applicant will be required to demonstrate certification to both ISO 9001 for Quality Systems Management, and to ISO 14001 for Environmental Management.

About payment and invoicing

Payments and non-contract purchases

Payment by ActewAGL will only be made against a correctly rendered tax invoice. To review what constitutes as a valid tax invoice by the Australian Tax Office, please click on the link: Payments will not be made by ActewAGL unless an ActewAGL order number is quoted on the invoice.

Invoices can be either emailed or posted to ActewAGL.

Email (preferred)


Attention to: Accounts Payable
GPO Box 366
Canberra ACT 2601

All payments made by ActewAGL will be via Electronic funds transfer (EFT).

ActewAGL standard payment terms are 30 days from the date of the tax invoice date, provided the goods or services have been received and accepted.

Further details on invoicing, payment and settlement are contained in the tender and expression of interest documents.

Non-contract purchasing

General conditions of purchase orders will cover the contract terms and conditions for any procurement undertaken by ActewAGL, which is not part of a previously agreed contract.