Compliments and complaints
Retail electricity and natural gas
If your feedback relates to your electricity and natural gas accounts, contracts and offers, meter installation and alterations please contact:
Email: Customer Liaison
Phone: 6248 3519
Fax: 6248 3865
Post: Customer Liaison, GPO Box 366, Canberra City, ACT, 2601
View our complaints handling procedure
For all water and sewerage account related matters, please contact Icon Water
For complaints relating to electricity or natural gas networks such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, please contact Evoenergy.
If your feedback relates to other services provided by ActewAGL, please return to our Compliments and complaints page.