Compliments and complaints
At ActewAGL we value our customers and appreciate your feedback.
We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.
Please refer to the appropriate complaints handling procedure for more information on how we handle complaints.
If your feedback relates to your electricity and natural gas accounts, contracts and offers, meter installation and alterations please contact us.
For complaints relating to electricity or natural gas networks such as wires, poles, gas pipes, supply outages, entry to land or site restoration or a related issue, please contact Evoenergy.
For all water and sewerage account related matters, please contact Icon Water.
ActewAGL believes in recognising and rewarding outstanding performance within the organisation.
That’s why we want to hear from you if you’ve had dealings with individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.
Learn more about Shooting Stars, our employee awards program.
If you no longer wish to be contacted by ActewAGL for Sales or Marketing purposes you can register your details with our 'ActewAGL Do Not Contact Register'. Registration can be lodged online, by calling our Customer Liaison team on 02 6248 3519, by faxing 02 6248 3865, or by emailing firstname.lastname@example.org. Registration is valid for 24 months.
Note: regardless of method chosen, you are required to provide identification so that your account can be updated.