Benefits of being an ActewAGL customer
Great rates, no lock-in contracts.
Benefit from great value energy rates with no lock-in contracts. Switching to ActewAGL is only a few clicks away. Just provide a few details and we’ll take care of the rest.
We’re trusted and local.
We’ve been supplying energy to the ACT and surrounds for over 100 years. We’re local through-and-through. Our Customer Care team is in Canberra, and you can visit us at our Energy Bar at 40 Bunda Street for in-person support.
Backed by our sustainability promise.
We’re committed to bringing the ACT and surrounds good energy by offering sustainable energy solutions - so you can live a good life, now and into the future. You’ll find green and carbon neutral choices for all products and services.
Ranked #1 energy provider for customer experience 2021/2022
CSBA Sense CX Quarterly Best in Sector Awards for energy.
Terms and conditions
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*ACT same-day connection term and conditions
- ACT residential established site.
- Business days only. If you're moving today and need an urgent electricity connection, please complete an online request before 1pm. Alternatively, you can call us before 1:30pm to arrange a connection.
- Electricity supply only.
- Additional fees may apply.
- Resident must ensure there is safe and unhindered access to premises electricity meter.
- If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
- Follow and implement any other connection instructions provided by ActewAGL.
Situations resulting in ineligibility for same-day electricity connection in the ACT
- Request to connect to a premises that has not had electricity connected for 12 months or more.
- Request to connect to a premises deemed unsafe by ActewAGL.
- When delays are due to circumstances beyond ActewAGL’s control (for example, extreme weather, natural disasters).
- The meter at the premises is not accessible or removed.
- The meter is not in working order or is non-compliant.
- Wrong address or connection date was provided – or mistakenly, the power is believed not to be connected.
- When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.
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^NSW next business-day connection terms and conditions
- NSW residential established site.
- Business days only. If you’re moving the next day and need an urgent electricity connection, please complete an online request before 2pm. Alternatively, you can call us before 3pm to arrange a connection.
- Electricity supply only.
- Additional fees may apply.
- Resident must ensure there is safe and unhindered access to premises electricity meter.
- If the electricity at the premises is not connected, the resident must switch off the main power switch/switches on the switchboard.
- Follow and implement any other connection instructions provided by ActewAGL.
Situations resulting in ineligibility for next-day electricity connection in NSW
- Request to connect to a premises that has not had electricity connected for 12 months or more.
- Request to connect to a premises deemed unsafe by ActewAGL.
- When delays are due to circumstances beyond ActewAGL’s control (for example, extreme weather, natural disasters).
- The meter at the premises is not accessible or removed.
- The meter is not in working order or is non-compliant.
- Wrong address or connection date was provided – or mistakenly, the power is believed not to be connected.
- When ActewAGL has requested the disconnection and the reason for the disconnection has not been rectified.