Understanding your bill

Knowing what is on your bill will help you understand your energy usage.

Frequently asked questions

Why has the look of our electricity bill changed?

We are continually looking for ways to improve our customer experience. We’ve listened to feedback and identified that our customers want a bill that’s more user-friendly and easier to understand.
In particular, we’ve learnt that key information like payment details, usage and charges are important to you and that’s why we’ve updated the way these features are displayed.

What are the key changes?

All of the original information previously found on your electricity bill is still the same, we’ve simply improved the way it is displayed.

Here’s a summary of what’s changed:

  1. Refreshed layout
  2. Payment information is now highlighted
  3. Easy to understand electricity usage data on the second page
  4. Helpline numbers are clearer
  5. All charges are now displayed on the same page
  6. We’ve added a banner at the bottom of the first page displaying latest news and offers

Are my gas and water bills going to change?

At this stage updates have been made to the electricity bill only, but we’re continuing to work on updates to our other bills.

How do I know how much I need to pay?

Refer to the first page of your bill, Total due or Full payment figure in the orange section. 

Where can I find more information?

Take a look at our short video guide and sample bill on this webpage.

Visit us at an Assist store location

Call us on 13 14 93 from 8.00am to 6.00pm Monday to Friday.

Get an interactive explanation of what's on your account. You will need Flash to view this tour.

Your electricity bill explained

Page 1 of bill

Page 1 of your ActewAGL electricity bill explained.

 

Page 2 of bill

Page 2 of your ActewAGL electricity bill explained.

Page 3 of bill

Page 3 of your ActewAGL electricity bill explained.

Your natural gas bill explained

Front of bill


Back of bill