Help & advice
Ways to pay your bill
Take control of your energy bills and smooth out your budget with one of these convenient direct debit options*. Plus as an added bonus you’ll save up to $20^ per year just by paying your electricity bills from your nominated savings or cheque account.
With EvenPay your bill payments are spread out over the entire year based on your history – so you’ll pay the same amount every month or fortnight. Every six months we’ll take another look to make sure your payments still cover your use and let you know if we recommend any changes.
How does this work?
The annual total of your ActewAGL account (including current account balance) is averaged out on a monthly or fortnightly basis and deducted from your nominated savings, cheque or credit card account.
For example, if your annual bills total $1,200 and you want your direct debit payments deducted monthly through EvenPay, you will potentially pay $100 each month.
We will assess your account every 6 months and if your annual usage varies, we may re-calculate your payment amount and adjust your deductions accordingly and we’ll notify you in writing of the changed amount.
The full amount of your bill will be deducted on the day the payment is due – so no more worrying about overdue bills – you’ll still receive a copy of your invoice for your records.
If you receive payments for solar power generation, FullPay solar is available to you. If you generate more credits than you use, net credits will be automatically refunded to your nominated cheque or savings account. If you generate less energy than you use, the remaining balance will be deducted from your nominated account on the day the payment is due.
^The discount does not apply if you pay by credit card or if you have an existing ActewAGL Retail Contract.
For all payments you will require your account reference number which can be found on your latest account statement*.
Online: Manage your account payments* anytime, anywhere at my.actewagl.com.au.
BPAY®: Contact your financial institution. You will require the below biller code/s.
ActewAGL biller code: 3038
Phone: Pay by credit card*. Call 1300 309 099 (24 hour service).
Mail: Post a cheque with your payment slip (payable to ActewAGL Retail) to Locked Bag 465 GPO Canberra ACT 2601.
Australia Post: Make a payment* at any Post Office or online at postbillpay.com.au or call 13 18 16.
ActewAGL billpay code: 3261
Centrepay: A free direct bill-paying service offered to customers receiving payments from Centrelink.
Through Centrepay you can choose to pay your ActewAGL accounts by having a regular amount deducted from your Centrelink payment. Contact your local Centrelink office to arrange automatic deductions.
ActewAGL electricity: 555 053 532S
ActewAGL gas: 555 072 376L
Payment processing fees for credit cards*
*If you choose to pay your account via a credit or debit card, a payment processing fee will apply. This fee will appear on your next account statement.
© 2019 ActewAGL Retail