Help & advice
How to read your meters
Time of use rates
Since 1 October 2010 all customers connecting a new premises have been put on a time of use (TOU) network tariff, unless they choose an alternative rate.
TOU tariffs apply different prices for electricity at different times of the day. For example, during off-peak periods TOU electricity prices would be lower than at other times.
TOU rates can be a cheaper option for many new customers. Your energy retailer can provide more information about TOU rates and appropriate alternatives.
Where a customer moves into existing premises with a TOU meter, the tariff that applies is likely to be the same tariff as the previous customer in that premises.
If you are on a TOU tariff, your electricity bill would show different charges for energy consumed at different times.
There are three time periods for both residential and commercial customers. The times for each class of consumer are different. Please note that the clocks on the meters are not changed for daylight savings time so that during the daylight savings period time, all times are one hour later.
For residential consumers, the classifications are the same for every day of the week:
(Note that your retailer may use different names for these time periods, e.g. peak, shoulder, off-peak.)
For non-residential consumers, weekends are treated as off-peak times and the following classification applies to weekdays only:
The times are recorded in the electricity meter. Not all meters record TOU consumption. However, since April 2007, all new meters installed in the ACT are providing TOU electricity consumption data.
These meters are being installed, free of charge, in all new premises and as replacement meters. In addition, customers may pay to replace their existing meter with a TOU meter. The cost is listed in the Electricity Networks Schedule of Prices (Item 507).
Customers can save if they shift their consumption from peak/max times to shoulder/mid or off-peak/economy times. On a long–term basis, shifting a household's electricity load to off peak/economy times has the potential to reduce the impact on the electricity network and maintenance requirements, which helps to keep electricity costs down.
If you have a TOU meter you can contact your electricity retailer and ask them to move you to a TOU tariff.
If you do not have a TOU meter, you may place an order with your electricity retailer to replace your existing meter with a TOU meter and put you onto a TOU tariff.
The cost of installing the TOU meter is listed in the Electricity Networks Schedule of Charges. If the existing meter is reaching the end of the period it was designed to be used for, ActewAGL will replace the meter free of charge.
If your electricity bill has three or more meter readings shown, you would have a TOU meter. Also, you may contact your electricity retailer to find out.
No. As part of the meter replacement program, when your meter is replaced, it will be replaced with a TOU meter. However, you will remain on your existing tariff unless you choose to change tariffs.
Off-peak (1) night and off-peak (3) day and night will continue to be available to customers on a time-of-use tariff.