Emergencies, faults & outages

For emergencies, call 000 immediately

Our response to the bushfire emergency

ActewAGL has grown alongside the Canberra region for over 100 years, we have a big responsibility to the people who live here.

The ongoing bushfire emergency and extreme weather conditions continue to challenge our region. In the short term your safety and wellbeing remains our highest priority, and we will continue to be here for our affected customers now, through and beyond the recovery process.

We have made an immediate upfront financial commitment to our community partners, the St Vincent de Paul Society and The Salvation Army to deliver crucial individual and community disaster assistance.

Regional response

For NSW customers in bushfire impacted areas we've pressed ‘pause’ on all bills and have applied automatic payment extensions.

For anyone who has lost a property no further billing will occur since your last meter read date.

For ACT customers who may need help with their bills we encourage you to get in touch to discuss available support options, such as payment plans and extensions and our Staying Connected hardship program. Our team of Energy Experts are available on 13 14 93.

We are not done yet—we will continue to evolve our support and commitments to meet the needs of the region. ActewAGL is proud to be a part of the Capital community that unites and takes care of its own when it matters most.

Useful emergency links

Check the ACT Emergency Services Agency and NSW Rural Fire Service websites for the latest information on bushfires.

Customers depending on life support equipment can find additional information here.

To manage your ActewAGL account online anytime click here.

Electricity outages

ActewAGL electricity customers may from time-to-time experience a power outage.

There are three distribution companies that supply electricity to the region through their networks (poles and wires or cables). They are Evoenergy in the ACT, and Essential Energy and Endeavour Energy in NSW.

For any emergencies, faults or outages you will need to report it to your local distribution company. 

For ActewAGL electricity customers who live in the ACT contact Evoenergy on 13 10 93 or visit evoenergy.com.au

For ActewAGL electricity customers who live in the NSW area with postcodes 2535, 2538, 2539, 2540, 2541 please contact Endeavour Energy on 13 10 03 or visit endeavourenergy.com.au

For ActewAGL electricity customers who live in the NSW area with postcodes 2536, 2537, 2545, 2546, 2548, 2549, 2550, 2551,2580, 2581, 2582, 2583, 2584, 2585, 2586, 2587, 2594, 2611, 2618,2619, 2620, 2621, 2622, 2623, 2624, 2625, 2626, 2627, 2628, 2629 please contact Essential Energy on 13 20 80 or visit essentialenergy.com.au

Gas outages

ActewAGL customers should report gas interruptions or damage to infrastructure via the emergencies and faults line on 13 19 09.

Additional information on your specific location can be found via the gas network provider’s website.

Evoenergy (evoenergy.com.au), managed by Zinfra, is responsible for the ACT, Queanbeyan, Jerrabomberra, Bungendore and Nowra in NSW.

Jemena (jemena.com.au) is responsible for Goulburn, Yass, Young and Boorowa.