Compliments and complaints

At ActewAGL we value our customers and appreciate your feedback.

We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.

Please refer to the appropriate complaints handling procedure for more information on how we handle complaints.

If you have a complaint or feedback, please select from the appropriate area below

Nominate an employee for an award

ActewAGL believes in recognising and rewarding outstanding performance within the organisation.

That’s why we want to hear from you if you’ve had dealings with individuals or teams who have gone above and beyond their duty to deliver exceptional customer service or taken initiative towards improving the wellbeing of the community.

Learn more about Shooting Stars, our employee awards program.

Do Not Contact Register

If you no longer wish to be contacted by ActewAGL for Sales or Marketing purposes you can register your details with our 'ActewAGL Do Not Contact Register'. Registration can be lodged online, by calling our Customer Liaison team on 02 6248 3519, by faxing 02 6248 3865, or by emailing Registration is valid for 24 months.

Note: regardless of method chosen, you are required to provide identification so that your account can be updated.