Contact us

Customer account enquiries
Call Monday to Friday
8:00 am to 6:00 pm

Electricity
13 14 93

Water and sewerage
6248 3111

Natural gas
13 18 86

Moving house
13 12 93

At ActewAGL we are committed to providing you with superior customer service. We welcome your feedback.

Our contact details for a range of enquiries can be found below. Or you can speak face to face with our customer service staff by visiting any of our Assist stores or Energy Shops.

A list of our most commonly requested forms and services is provided for your convenience.

Have you found what you're looking for on our website? We'd love your feedback about our website in this quick online survey.

 

 

 

ActewAGL enquiry form

If this enquiry is urgent please call us on 13 14 93 during business hours.

For faults and emergencies please call

  • Electricity on 13 10 93
  • Natural gas on 13 19 09
  • Water and sewerage on 6248 3111

We will endeavour to respond to your enquiry within 3 working days.

Security statement

ActewAGL takes your privacy seriously. We take many steps to protect your privacy and keep your personal information secure. The information you give us will never be provided to third parties or used to send unsolicited emails.

Read ActewAGL's website privacy policy

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24 hours faults and emergencies

  • Electricity 13 10 93
  • Natural gas 13 19 09
  • Water and 
    sewerage 6248 3111
  • Stormwater 13 22 81 
  • Hot water repairs
    and replacements 13 22 45

Customer account enquiries

Call Monday to Friday
8:00 am to 6:00 pm

  • Electricity 13 14 93
  • Water and
    sewerage 6248 3111
  • Natural gas 13 18 86
  • Moving house 13 12 93

Head office location

ActewAGL House

40 Bunda Street
Canberra ACT 2600

13 14 93

To speak in person with our customer service staff, visit us at our Assist stores or Energy Shops.

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Postal address

ActewAGL House
GPO Box 366
Canberra ACT 2601