Help & advice
ActewAGL knows some customers may have difficulty paying bills during times of financial hardship.
The Staying Connected program provides personalised support to help you get back on track with your electricity and water bills.
For assistance with gas bills you will be referred to AGL's Staying Connected program.
Your privacy is important. All information will be kept confidential and in accordance with the provisions of the Privacy Act 1988.
For your electricity and water bills, ActewAGL will:
Connect you with other organisations that may be able to provide you with advice and support.
To be eligible you must be willing to agree to a personalised payment plan and to keep in regular contact. You must also have an outstanding small retail ActewAGL account that can't be paid before your next bill for reasons which may include the following:
To see if you are eligible or for more information call 1300 138 574.
There are many organisations that offer personal, financial and material assistance in the ACT and NSW. The following organisations are listed in the White Pages.
The following government organisations may be able to further assist you.
ActewAGL's Financial Hardship Customer Charter (PDF, 296KB)
ActewAGL's Financial Hardship Policy (PDF, 254KB)
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