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Publications

For your convenience, a range of ActewAGL publications are available in HTML and/or PDF format (Acrobat Reader required).

Corporate and legal
Retail
Environment and safety
Electricity
Natural gas
Water and wastewater

Corporate and legal

Title	Format	Size
ActewAGL Annual and Sustainability Report 2009		3233k
ActewAGL career pathways		842k
ActewAGL Customer summary - your rights and obligations		286k
ActewAGL privacy policy
ActewAGL legal disclaimer
ActewAGL security statement
ActewAGL code of conduct		565k
Reporting fraud and wrongful behaviour		1637k
Marketing code of conduct - external link
ActewAGL's Financial Hardship Customer Charter		112k

Retail

Title	Format	Size
ActewAGL and TransACT catalogue

Environment and safety

Environment

Title	Format	Size
Environment management plan		3136k
GreenChoice for your home		280k

Safety

Title	Format	Size
Building near poles, pipes and wires		447k
Public safety - keeping our community safe		323k
Electrical safety tips		988k
Trees, powerlines and safety		1232k
Natural gas safety tips brochure		576k

Electricity

Customers – Residential

ACT

Title	Format	Size
Renewable Energy Generator Connection Contract		2585k
ActewAGL Customer summary - your rights and obligations		286k
Electricity schedule of charges (ACT)		1589k
ACT electricity supply contract		2144k
Table of amendments - Electricity supply standard customer contract		134k
Electricity supply standard customer contract		86k
Electricity connection standard customer contract		106k
Electricity network charges
ESAA: Customer Guide to Electricity Supply		1363k
Electrical safety tips		988k
Trees, powerlines and safety		1232k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Queanbeyan

Title	Format	Size
NSW Electricity Supply Act 1995 No 94 - external link
NSW Electricity Supply (General) Regulation 2001 - external link
Electricity schedule of charges (Qbn)
NSW electricity and natural gas contract (Current)		291k
NSW electricity and natural gas contract (Pre-November 2009)		1548k
NSW electricity contract (Pre-November 2009)		422k
NSW electricity contract
Electrical safety tips		988k
How to save energy in and around the home		675k
Marketing code of conduct - external link
NSW Bundle Contract electricity schedule of charges		754k

NSW

Title	Format	Size
NSW Electricity Supply Act 1995 No 94 - external link
NSW Electricity Supply (General) Regulation 2001 - external link
Negotiated electricity and natural gas customer supply contract		272k
Electricity schedule of charges (NSW)
NSW electricity and natural gas contract (Current)		291k
NSW electricity and natural gas contract (Pre-November 2009)		1548k
NSW electricity contract (Pre-November 2009)		422k
NSW electricity contract
Electrical safety tips		988k
How to save energy in and around the home		675k
Marketing code of conduct - external link
NSW Bundle Contract electricity schedule of charges		754k

Customers – Business

Title	Format	Size
Business energy solutions - essential energy solutions for the property sector		92k

General

Title	Format	Size
Guidelines for Grid Connected PV Installations		200k
New Eastlake 132/11kV Zone Substation Application Notice		63k
Statement of Tariffs and Tariff Classes 2010/11		280k
Development of the Southern Supply to the ACT		582k
Service and Installation rules		1081k
Service and Installation rules revision history - April 2007		54k
ACT Distribution Loss Factor methodology		7k
Electricity network cost allocation methodology		228k
Temporary connections to residential blocks		1798k
Private powerlines and poles - Fact Sheet		944k
Guidelines for the Connection of Small Generators		115k

Natural gas

Customers – Residential

ACT

Title	Format	Size
ActewAGL Customer summary - your rights and obligations		286k
ACT natural gas charges only		285k
ACT electricity and natural gas contract		423k
ACT gas connection and supply standard customer contract		115k
Table of amendments - Gas connection and supply standard customer contract		132k
Natural gas safety tips brochure		576k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Queanbeyan

Title	Format	Size
NSW natural gas customer charter		160k
Queanbeyan natural gas charges		142k
NSW electricity and natural gas contract (Current)		291k
NSW electricity and natural gas contract (Pre-November 2009)		1548k
NSW natural gas contract		129k
Natural gas safety tips brochure		576k
How to save energy in and around the home		675k
Marketing code of conduct - external link

NSW

Title	Format	Size
NSW natural gas customer charter		160k
NSW natural gas charges for Shoalhaven		585k
NSW natural gas charges for Boorowa, Goulburn, Young and Yass		143k
NSW electricity and natural gas contract (Current)		291k
NSW electricity and natural gas contract (Pre-November 2009)		1548k
NSW natural gas contract		129k
Natural gas safety tips brochure		576k
How to save energy in and around the home		675k
Marketing code of conduct - external link

Customers – Business

Title	Format	Size
Business energy solutions - essential energy solutions for the property sector		92k

General

Title	Format	Size
Access arrangement for ActewAGL Distribution system in ACT, Queanbeyan and Yarrowlumla (applicable until 30 June 2010)		300k
Access arrangement information for ActewAGL Distribution system in ACT, Queanbeyan and Yarrowlumla (applicable until 30 June 2010)		200k
ActewAGL Access Arrangement Information Addendum, January 2010 (applicable from 1 July 2010)		1724k
ActewAGL Access Arrangement Information, June 2009 (applicable from 1 July 2010)		2679k
AER Access Arrangement and Access Arrangement Information (applicable from 1 July 2010)		603k

Water and wastewater

Customers – Residential

Title	Format	Size
ActewAGL Customer summary - your rights and obligations		286k
ACT water and wastewater charges		1611k
Schedule of charges for water and sewer main connections		66k
ACT water and sewerage services connection and supply standard customer contract		109k
Table of amendments - Water and sewerage supply standard customer contract		202k
Sewer blockages and surcharge		428k
ActewAGL water and sewerage service and installation rules		973k
Domestic meter installation		222k
What you can do to save water in the home and garden		1238k
Marketing code of conduct - external link

General

Title	Format	Size
Water Supply and Sewerage Standards
Annual drinking water quality report		1928k
Trade waste guidelines - these guidelines outline under what circumstances ACTEW will permit the discharge of liquid waste into the sewerage network
Rates for reimbursement of sewer drainage repair claims by ActewAGL		173k
Sewer simplified 'tie excavation' reimbursement		66k

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