Contact numbers

Below we provide a range of contact details to assist you quickly locate the information or services that you need.

Product sales and services

One Call Connects All — 13 12 93

Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 3.00pm

  • Moving in? Moving out?
    ActewAGL and TransACT can help you reorganise all your essential home services in one easy step if you are moving within the ACT or interstate.
  • Bundle and save
    Bundle your electricity, natural gas, green energy, telephone and internet services to save money.

ActewAGL Home Services — 13 17 66 (24 hours)

Providing natural gas appliance repairs and electrical services for your home.

 

Customer account enquiries

Electricity, water and sewerage – 13 14 93

Natural gas – 13 18 86

Monday to Friday 8:00am to 6:00pm

 

 

Language assistance — 24 hours

Electricity, water, sewerage services and complaints

 13 14 50

Natural gas

 1800 813 028

 

Language assistance

Language assistance information with phone number

 

TTY for the hearing impaired

Electricity, water, sewerage services and complaints

13 36 77

Natural gas

 1800 813 028

 

ActewAGL Energy Shops — 13 22 45

See and buy the latest and best hot water, heating and cooling appliances.
Learn more about our energy shops.

  • 145 Gladstone Street, Fyshwick
  • 99 Kinghorne Street, Nowra within Swan Plumbing)
  • 174 Princes Highway, South Nowra (within BBQs Galore)
  • 388 Auburn Street, Goulburn (within BBQs Galore)
  • 171 Lovell Street, Young

ActewAGL stores

For billing and customer enquiries, signing up to ActewAGL services and for hot water, heating and cooling advice. Learn more about our stores.

  • City Walk, Civic — 1800 114 115
  • Ground Floor, Westfield Woden — 1800 114 115
  • The Marketplace, Gungahlin — 6162 1417

Opening hours and map location of stores and energy shops

Technical advice — 6248 3555

Monday to Friday, 8.00am to 5.00pm

We provide advice on new installations, technical regulations and building requirements for electricity, natural gas, water, sewerage, tradewaste and stormwater.

Water conservation measures information — 6248 3131

Location

ActewAGL House
40 Bunda Street
Canberra ACT 2600

Postal address

GPO Box 366
Canberra City ACT 2601

Media contact

Mobile: 0414 515 359

24 hours faults and emergencies

Electricity – 13 10 93

Natural gas – 13 19 09

Water and sewerage – 13 11 93

Stormwater – 13 22 81

Hot water repairs and replacements – 13 22 45