Contact us

ActewAGL welcomes your feedback and enquiries.

Have you looked at our frequently asked questions (FAQ) section? The answer to your question may be there. Otherwise you can choose one of our many contact options below. [View our FAQs]

Online forms

• General enquiry form
• Change address
• Apply for direct debit
• Report a water wastage incident or breach
• Request approved dealer details
• Book a tour
• Book a school visit
• Other online forms

Contact details

At ActewAGL we are committed to providing you with superior customer service. We will endeavour to respond to your enquiry within three working days.

	Opening hours	Phone
Electricity	24 hours	13 10 93
Natural gas	24 hours	13 19 09
Water and sewerage	24 hours	13 11 93
Stormwater (Canberra Connect)	24 hours	13 22 81
Hot water repairs and replacements	24 hours	13 22 45

	Opening hours	Phone
Electricity, water, sewerage and complaints	Monday to Friday 8.00am to 6.00pm	13 14 93
Natural gas	Monday to Friday 8.00am to 6.00pm	13 18 86
Compliments and complaints More information...	Monday to Friday 8.00am to 6.00pm	13 14 93

		Phone
Electricity, water, sewerage services and complaints		6248 3179
Natural gas		1800 813 028

		Phone
		13 14 50

	Opening hours	Phone
One call connects all Moving home? Connect your electricity, natural gas, internet, phone, mobile phone and digital television with just one call. More information...	Monday to Friday 8.00am to 8.00pm Saturday 9.00am to 3.00pm	13 12 93
Bundles Bundle your electricity, natural gas, telephone and internet services to save money. More information...		13 12 93
Greenchoice (green energy) More information...		13 14 93
ActewAGL Home Services Natural gas appliance repairs and electrical services for your home. More information...		13 17 66

		Phone
ActewAGL Energy Shops 145 Gladstone Street, Fyshwick 99 Kinghorne Street, Nowra (within Swan Plumbing) 174 Princes Highway, South Nowra (within BBQs Galore) 78 Main Street, Young More information...		13 22 45
ActewAGL stores City Walk, Civic Ground Floor, Westfield Woden The Marketplace, Gungahlin More information...		1800 114 115

	Opening hours	Phone
Advice on new installations, technical regulations and building requirements for electricity, natural gas, water, sewerage, tradewaste and stormwater.	Monday to Friday 8.30am to 5.00pm	6248 3555

		Phone
ActewAGL House 40 Bunda Street Canberra ACT 2600 GPO Box 366 Canberra City ACT 2601		6248 3131

Mobile: 0414 515 359 Email: marketing@actewagl.com.au