ActewAGL home page :: Help :: Contact ActewAGL

Contact us

ActewAGL welcomes your feedback and enquiries.

Have you looked at our frequently asked questions (FAQ) section? The answer to your question may be there. Otherwise you can choose one of our many contact options below. [View our FAQs]

Online forms

Contact details

At ActewAGL we are committed to providing you with superior customer service. We will endeavour to respond to your enquiry within three working days.

  Opening hours Phone
Electricity 24 hours 13 10 93
Natural gas 24 hours 13 19 09
Water and sewerage 24 hours 13 11 93
Stormwater (Canberra Connect) 24 hours 13 22 81
Hot water repairs and replacements 24 hours 13 22 45
  Opening hours Phone
Electricity, water, sewerage and complaints
Monday to Friday
8.00am to 6.00pm
13 14 93
Natural gas
Monday to Friday
8.00am to 6.00pm
13 18 86
Compliments and complaints
More information...
Monday to Friday
8.00am to 6.00pm
13 14 93
  Phone
Electricity, water, sewerage services and complaints 6248 3179
Natural gas 1800 813 028
  Phone

Language assistance
13 14 50
  Opening hours Phone
One call connects all
Moving home? Connect your electricity, natural gas, internet, phone, mobile phone and digital television with just one call.
More information...
Monday to Friday
8.00am to 8.00pm
Saturday
9.00am to 3.00pm
13 12 93
Bundles
Bundle your electricity, natural gas, telephone and internet services to save money.
More information...
  13 12 93
Greenchoice (green energy)
More information...
  13 14 93
ActewAGL Home Services
Natural gas appliance repairs and electrical services for your home.
More information...
  13 17 66
  Phone
ActewAGL Energy Shops
145 Gladstone Street, Fyshwick
99 Kinghorne Street, Nowra (within Swan Plumbing)
174 Princes Highway, South Nowra (within BBQs Galore)
78 Main Street, Young
More information...
13 22 45
ActewAGL stores
City Walk, Civic
Ground Floor, Westfield Woden
The Marketplace, Gungahlin
More information...
1800 114 115
  Opening hours Phone
Advice on new installations, technical regulations and building requirements for electricity, natural gas, water, sewerage, tradewaste and stormwater.
Monday to Friday
8.30am to 5.00pm
6248 3555
  Phone
ActewAGL House
40 Bunda Street
Canberra ACT 2600
GPO Box 366
Canberra City ACT 2601
6248 3131
Mobile: 0414 515 359

Contact us: 13 14 93 | Online enquiry