Contact numbers

Below we provide a range of contact details to assist you quickly locate the information or services that you need.

Product sales and services

One Call Connects All — 13 12 93

Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 3.00pm

  • Moving in? Moving out?
    ActewAGL and TransACT can help you reorganise all your essential home services in one easy step if you are moving within the ACT or interstate.
  • Bundle and save
    Bundle your electricity, natural gas, green energy, telephone and internet services to save money. 

ActewAGL Home Services — 13 17 66 (24 hours)

Providing natural gas appliance repairs and electrical services for your home.

 

Customer account enquiries

Electricity – 13 14 93

Water and sewerage – 6248 3111

Natural gas – 13 18 86

Monday to Friday 8:00am to 6:00pm

Language assistance — 24 hours

Electricity, water, sewerage services and complaints

 13 14 50

Natural gas

 1800 813 028

 

Language assistance

Language assistance information with phone number

 

TTY for the hearing impaired

Electricity, natural gas, water, sewerage services and complaints

13 36 77

ActewAGL Energy Shop — 13 22 45

See and buy the latest and best hot water, heating and cooling appliances.

  • 100 Gladstone Street, Fyshwick
  • 99 Kinghorne Street, Nowra (within Swan Plumbing)
  • 174 Princes Highway, South Nowra (within BBQs Galore)
  • 388 Auburn Street, Goulburn (within BBQs Galore)
  • 171 Lovell Street, Young (within Trimech)

ActewAGL Assist stores

For billing and customer enquiries and signing up to ActewAGL services.

  • City Walk, Civic — 6248 3610 
  • The Marketplace, Gungahlin — 6162 1417
  • 100 Gladstone Street, Fyshwick – 6162 0872 

Opening hours and map location for ActewAGL Assist and
ActewAGL Energy Shop.

Technical advice

Monday to Friday, 8.30am to 5.30pm

Electricity and natural gas – 6248 3555
Water and sewerage – 6248 3111

For advice on new installations, technical regulations and building requirements.

Media contact

Mobile: 0414 515 359

For media enquiries regarding water and sewerage please phone ACTEW Water on 0414 516 533.

24 hours faults and emergencies

Electricity – 13 10 93

Natural gas – 13 19 09

Water and sewerage – 6248 3111

Stormwater – 13 22 81

Hot water repairs and replacements – 13 22 45