Product sales and services
One Call Connects All — 13 12 93
Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 3.00pm
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Bundle and save
Bundle your electricity, natural gas, green energy, telephone and internet services to save money.
ActewAGL Home Services — 13 17 66 (24 hours)
Providing natural gas appliance repairs and electrical services for your home.
Customer account enquiries
Electricity, water and sewerage – 13 14 93
Natural gas – 13 18 86
Monday to Friday 8:00am to 6:00pm
Language assistance — 24 hours
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Electricity, water, sewerage services and complaints
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13 14 50
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Natural gas
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1800 813 028
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Language assistance
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TTY for the hearing impaired
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Electricity, water, sewerage services and complaints
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13 36 77
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Natural gas
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1800 813 028
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ActewAGL Energy Shops — 13 22 45
See and buy the latest and best hot water, heating and cooling appliances.
Learn more about our energy shops.
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145 Gladstone Street, Fyshwick
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99 Kinghorne Street, Nowra within Swan Plumbing)
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174 Princes Highway, South Nowra (within BBQs Galore)
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388 Auburn Street, Goulburn (within BBQs Galore)
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171 Lovell Street, Young
ActewAGL stores
For billing and customer enquiries, signing up to ActewAGL services and for hot water, heating and cooling advice. Learn more about our stores.
- City Walk, Civic — 1800 114 115
- Ground Floor, Westfield Woden — 1800 114 115
- The Marketplace, Gungahlin — 6162 1417
Opening hours and map location of stores and energy shops
Technical advice — 6248 3555
Monday to Friday, 8.00am to 5.00pm
We provide advice on new installations, technical regulations and building requirements for electricity, natural gas, water, sewerage, tradewaste and stormwater.
Water conservation measures information — 6248 3131
Location
ActewAGL House
40 Bunda Street
Canberra ACT 2600
Postal address
GPO Box 366
Canberra City ACT 2601
Media contact
Mobile: 0414 515 359
24 hours faults and emergencies
Electricity – 13 10 93
Natural gas – 13 19 09
Water and sewerage – 13 11 93
Stormwater – 13 22 81
Hot water repairs and replacements – 13 22 45