Contact numbers

Below we provide a range of contact details to assist you quickly locate the information or services that you need.

Product sales and services

13 14 93

Monday to Friday 8.00am to 6.00pm

  • Connecting your services
    Connecting your services with ActewAGL is easy. Simply call us to find out how you can save with our discounts and offers.
  • Moving soon?
    Take your electricity and gas with you! We'll get you connected so you can use your energy on moving day. 

ActewAGL Home Services — 13 17 66

Providing natural gas appliance repairs and electrical services for your home.

Customer account enquiries

Electricity – 13 14 93

Natural gas – 13 18 86

Monday to Friday 8:00am to 6:00pm

Language assistance — 24 hours

Electricity services and complaints

 13 14 50

Natural gas

 1800 813 028

 

Language assistance

Language assistance information with phone number

 

TTY for the hearing impaired

Electricity and natural gas services and complaints

13 36 77

ActewAGL Energy Shop — 13 22 45

See and buy the latest and best hot water, heating and cooling appliances.

  • 100 Gladstone Street, Fyshwick
  • 174 Princes Highway, South Nowra (within BBQs Galore)
  • 388 Auburn Street, Goulburn (within BBQs Galore)
  • 171 Lovell Street, Young (within Trimech)

ActewAGL Assist stores

For billing and customer enquiries and signing up to ActewAGL services.

  • City Walk, Civic — 6248 3610    
  • 100 Gladstone Street, Fyshwick – 6162 0872 

Opening hours and map location for ActewAGL Assist stores and
ActewAGL Energy shops.

Technical advice

Monday to Friday, 8.30am to 5.30pm

Electricity and natural gas – 6248 3555

For advice on new installations, technical regulations and building requirements.

Media contact

Mobile: 0414 515 359

24 hours faults and emergencies

Electricity – 13 10 93

Natural gas – 13 19 09

Hot water repairs and replacements – 13 22 45