FAQs

What appliances are eligible?

Ducted 6-star natural gas heating system that is purchased and installed by an approved retailer to replace an existing ducted gas heating system including duct work.

Am I eligible?

This offer is made under the ACT Government’s Energy Efficiency Improvement Scheme and is only available to ACT residents.

Who is an approved retailer?

ActewAGL Energy Shop
100 Gladstone Street Fyshwick ACT 2609
Phone: 6280 0994
Mon-Fri: 8.30am to 5.00pm Sat: 9.00am to 12.00pm

Climate Master
116 Wollongong Street Fyshwick
Phone: 6228 1126
Mon-Fri: 8.30am to 4.45pm

How do I lodge my claim?

You do not need to lodge a claim as the discount is applied at the time of sale.

What is the limit on claims?

There is a limit of one claim per property.

What documents do I need to receive a concession rebate?

You will need to present your eligible concession card including evidence that you reside at the installation address.

Can I claim any other discounts or rebates?

Yes you can. If there is another offer in the market that you are eligible for you may be able to make an additional claim – check the terms and conditions.

My home has no access to replace the ducting. Am I still eligible to receive the rebate?

Our installers will need access to replace the existing ducting to be eligible for the rebate.