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Publications

For your convenience, a range of ActewAGL publications are available below - HTML and/or PDF format (Acrobat Reader required).

ActewAGL Annual Report 2010 – 2011 (PDF, 3.8MB)
ActewAGL Sustainability Report 2010 – 2011 (PDF, 3MB)
ActewAGL career pathways (PDF, 842KB)
ActewAGL Customer summary - your rights and obligations (PDF, 286KB)
ActewAGL privacy policy (HTML)
ActewAGL legal disclaimer (HTML)
ActewAGL security statement (HTML)
ActewAGL code of conduct (PDF, 565KB)
Reporting fraud and wrongful behaviour (PDF, 1.6MB)
Marketing code of conduct (HTML, external link)
ActewAGL's Financial Hardship Customer Charter (PDF, 296KB)
ActewAGL's Financial Hardship Policy (PDF, 254KB)

Environment management plan (PDF, 3.2MB)
GreenChoice for your home (PDF, 280KB)

Check your block before you plan (PDF, 7.1MB)
Electrical safety tips (PDF, 988KB)
Trees, powerlines and safety (PDF, 1.2MB)
Natural gas safety tips brochure (PDF, 576KB)
Contract risk assessment form (DOC, 171KB)
Sample completed risk assessment form (DOC, 170KB)
Guidelines for preparing health, safety and environment management plans (DOC, 169KB)
Health, safety and environment (HSE) management system questionnaire (DOC, 202KB)

Customers – Residential

ACT

Renewable Energy Generator Connection Contract (PDF, 2.6MB)
ActewAGL Customer summary — your rights and obligations (PDF, 286KB)
Retail electricity schedule of charges 2011–12 (ACT) (PDF, 1.6MB)
ACT negotiated electricity and natural gas customer supply contract (PDF, 491KB)
Table of amendments — Electricity supply standard customer contract (PDF, 134KB)
Electricity supply standard customer contract (PDF, 229KB)
Electricity connection standard customer contract (PDF, 106KB)
Electricity network prices (PDF, 243KB)
ACT feed-in tariff contract Medium renewable energy generator (PDF, 306KB)
ENA: Customer Guide to Electricity Supply (PDF, 1.4MB)
Electrical safety tips (PDF, 988KB)
Trees, powerlines and safety (PDF, 1.2MB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)

Queanbeyan

NSW Electricity Supply Act 1995 No 94 (HTML, external link)
NSW Electricity Supply (General) Regulation 2001 (HTML, external link)
NSW electricity prices for negotiated contracts (Qbn), (PDF, 1.2MB)
NSW negotiated electricity and natural gas contract for small customers, Nov, 2009 (Current) (PDF, 291KB)
NSW electricity and natural gas contract (Pre-November 2009) (PDF, 1.5KB)
NSW electricity contract (Pre-November 2009) (PDF, 422KB)
Electrical safety tips (PDF, 1.0MB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)
NSW Bundle contract electricity schedule of charges (PDF, 754KB)

NSW

NSW Electricity Supply Act 1995 No 94 (HTML, external link)
NSW Electricity Supply (General) Regulation 2001 (HTML, external link)
NSW negotiated electricity and natural gas customer supply contract (23 August 2009) (PDF, 272KB)
NSW electricity schedule of charges (HTML)
NSW negotiated electricity and natural gas contract (Current) (PDF, 291KB)
NSW electricity and natural gas contract (Pre-November 2009) (PDF, 1.5MB)
NSW electricity contract (Pre-November 2009) (PDF, 422KB)
Electrical safety tips (PDF, 1.0MB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)
NSW Bundle contract electricity schedule of charges (PDF, 754KB)

Customers – Business

Business energy solutions - essential energy solutions for the property sector (PDF, 92KB)

General

Guidelines for grid connected PV installations (PDF, 200KB)
Guidelines for the connection of small generators (PDF, 115KB)
Large scale photovoltaic installations (PDF, 399KB)
Periodic PV anti-islanding inverter testing form (PDF, 169KB)
Periodic PV inverster test procedure (PDF, 202KB)
Special connection request form (PDF, 170KB)
New Eastlake 132/11kV Zone Substation Application Notice (PDF, 63KB)
Statement of Tariffs and Tariff Classes 2010–11 (PDF, 280KB)
Development of the Southern Supply to the ACT Final report (PDF, ??KB)
Electricity Service and Installation rules (PDF, 1.1MB)
Service and Installation rules revision history - April 2007 (PDF, 54KB)
Request for service form (PDF, 72KB)
ACT Distribution Loss Factor methodology (PDF, 7KB)
Electricity network cost allocation methodology (PDF, 228KB)
Temporary connections to residential blocks (PDF, 1.8MB)
Private powerlines and poles - Fact Sheet (PDF, 1.0MB)

Customers – Residential

ACT

ActewAGL customer summary - your rights and obligations (PDF, 286KB)
ACT natural gas charges (PDF, 285KB)
ACT negotiated electricity and natural gas customer supply contract (PDF, 491KB)
ACT gas connection and supply standard customer contract (PDF, 115KB)
Table of amendments - Gas connection and supply standard customer contract (PDF, 132KB)
Natural gas safety tips brochure (PDF, 576KB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)

Queanbeyan

NSW natural gas customer charter (PDF, 160KB)
Queanbeyan natural gas charges (PDF, 142KB)
NSW electricity and natural gas contract (Current) (PDF, 291KB)
NSW electricity and natural gas contract (Pre-November 2009) (PDF, 1.5MB)
NSW natural gas contract (PDF, 1.4MB)
Natural gas safety tips brochure (PDF, 576KB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)

NSW

NSW natural gas customer charter (PDF, 160KB)
NSW natural gas charges (PDF, 585KB)
NSW electricity and natural gas contract (PDF, 291KB)
NSW natural gas contract (PDF, 1.4MB)
Natural gas safety tips brochure (PDF, 576KB)
How to save energy in and around the home (PDF, 675KB)
Marketing code of conduct (HTML, external link)

Customers – Business

Business energy solutions - essential energy solutions for the property sector (PDF, 92KB)

General

ActewAGL Access Arrangement Information, June 2009 (applicable from 1 July 2010) (PDF, 2.7MB)
ActewAGL Access Arrangement Information Addendum, January 2010 (applicable from 1 July 2010) (PDF, 1.7MB)
AER Access Arrangement and Access Arrangement Information (applicable from 1 July 2010) (PDF, 603KB)

Customers – Residential

ActewAGL Customer summary - your rights and obligations (PDF, 286KB)
ACT water and wastewater prices (PDF, 1.6MB)
Schedule of prices for water and sewer main connections (PDF, 580KB)
ACT water and sewerage services connection and supply standard customer contract (PDF, 109KB)
Table of amendments - Water and sewerage supply standard customer contract (PDF, 202KB)
Sewer blockages and surcharge (PDF, 428KB)
ActewAGL water and sewerage service and installation rules (PDF, 1.0MB)
Domestic meter installation (PDF, 222KB)
What you can do to save water in the home and garden (PDF, 1.2MB)
Marketing code of conduct (HTML, external link)
Uriarra pressure sewerage system: household guide and operating instructions (PDF, 578KB)

General

Water supply and sewerage standards (ZIP, 1.3MB) The zip file contains a MSI AutoCad installation file which is password protected. Password can be obtained by emailing request to BSIT@actewagl.com.au
ActewAGL Annual Drinking Water Quality Report 2010-11 (PDF, 2.4MB)
Trade waste guidelines - these guidelines outline under what circumstances ACTEW will permit the discharge of liquid waste into the sewerage network (HTML)
Rates for reimbursement of sewer drainage repair claims by ActewAGL (PDF, 173KB)
Sewer simplified 'tie excavation' reimbursement (PDF, 66KB)

Essentials Autumn 2012 (PDF, 3.5MB)

There are no new distribution network asset reports currently available.

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