Ranked #1 energy provider for customer experience 2021/2022
CSBA Sense CX Quarterly Best in Sector Awards for energy.
Got any questions?
Let us answer your switch-related enquiries.
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Am I eligible to switch energy suppliers?
Yes. As a resident of the ACT and surrounds, you can choose your energy supplier.
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Is switching electricity and gas suppliers easy?
Yes, it’s easy to switch energy supplier. You can get the process underway in only a few clicks. Just choose your desired plan, provide us with a few details, and we’ll take care of the energy switch for you.
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What information do I need to provide when switching energy supplier?
You’ll need to provide your address, proof of identity and your desired connection date.
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What should influence my decision to switch energy supplier?
When considering switching, you could think about which supplier offers the energy plan that’s best suited to you - the best rates, flexibility and renewable energy solutions. ActewAGL offers some of the best rates in the market with no lock-in contracts.
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Do I need to tell my current supplier I am leaving?
No. There is no need to advise your current energy provider that you are switching. We’ll take care of it for you.
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What happens once I’ve switched?
We’ll take care of your energy supply switch without interruption to your power. You can then easily manage your account online at my.actewagl.com.au. Log in to see your energy usage, manage your bills, change to electronic billing and much more.
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I have solar panels. Can I still switch to ActewAGL?
Absolutely. You can view our solar plans and get a great feed-in tariff to help maximise the value you get from your solar system.
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I’m thinking of switching to an electric car too. Can ActewAGL help with that?
Yes, as an ActewAGL customer you’ll have access to the services offered via our Electric Vehicle Hub. The Hub helps our customers find an EV sooner, finance an EV and stay fully charged.