Help & advice
Your rights and obligations
Life support equipment
If someone residing at your premises depends on the following electrically-operated life support equipment you are entitled to register for life support. This list is maintained as part of the National Electricity Retail Rules. In the event of a discrepancy between the list published on this website and the list in the current National Electricity Retail Rules the latter will take precedent.
The AER also has a brochure for the information of life support patients and their families.
Register for Life Support
To register your premise as requiring life support equipment you will need to provide us with your National Metering Identifier (NMI) details found on your electricity account.
We may require you to provide a current letter of authority signed by your medical practitioner or an authorised officer of the Department of Health, specifying the type of life support equipment and the amount of time it is used.
You can contact us on:
Phone: 1300 768 810
Upon registration with us, you will be provided the Customers with life support equipment (PDF) brochure which contains important information including:
Registration with ActewAGL Distribution does not signify eligibility for a rebate on your electricity bill. You MUST contact your retailer directly to apply for any rebate. If your application for a rebate is approved by your retailer they will notify us of your life support equipment requirements, absolving you of any need to inform us of this information.
To be eligible for registration in the ACT as requiring life support equipment:
Advice for Health Professional
The Australian Energy Regulator has developed resources for use by General Practitioners and other health professionals which are available by contacting the AER.
If you have further queries concerning your life support registration or electricity supply in general please contact ActewAGL Distribution on 1300 768 810 or via email to NEMNetwork@actewagl.com.au
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