Life support equipment

If someone residing at your premises depends on the following electrically-operated life support equipment you are entitled to register for life support. This list is maintained as part of the National Electricity Retail Rules.  In the event of a discrepancy between the list published on this website and the list in the current National Electricity Retail Rules the latter will take precedent.

  • An oxygen concentrator.
  • An intermittent peritoneal dialysis machine.
  • A kidney dialysis machine.
  • A chronic positive airways pressure respirator.
  • Crigler najjar syndrome phototherapy equipment.
  • Ventilator for life support.
  • In relation to a particular customer—any other equipment that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support.

The AER also has a brochure for the information of life support patients and their families.

Register for Life Support

To register your premise as requiring life support equipment you will need to provide us with your National Metering Identifier (NMI) details found on your electricity account.

We may require you to provide a current letter of authority signed by your medical practitioner or an authorised officer of the Department of Health, specifying the type of life support equipment and the amount of time it is used.

You can contact us on:

Phone:  1300 768 810

Upon registration with us, you will be provided the Customers with life support equipment (PDF) brochure which contains important information including:

  • contact details during an emergency
  • our obligations to you once you are registered as having life support equipment at your home
  • your obligations for keeping us up to date with current contact details or any changes in circumstances regarding life support equipment at your home
  • options you should consider in advance of an extended power interruption


Registration with ActewAGL Distribution does not signify eligibility for a rebate on your electricity bill.  You MUST contact your retailer directly to apply for any rebate.  If your application for a rebate is approved by your retailer they will notify us of your life support equipment requirements, absolving you of any need to inform us of this information.

To be eligible for registration in the ACT as requiring life support equipment:

  • the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition
  • the property relating to the account has to be the sole or principal place of residence of the applicant
  • depending on the circumstances, the applicant may be required to provide ActewAGL Distribution with a current letter of authority signed by the applicant's ACT medical practitioner or an authorised officer of the ACT Department of Health, specifying the type of equipment.

Advice for Health Professional

The Australian Energy Regulator has developed resources for use by General Practitioners and other health professionals which are available by contacting the AER.

Further Queries

If you have further queries concerning your life support registration or electricity supply in general please contact ActewAGL Distribution on 1300 768 810 or via email to