We’ve introduced a new, simpler bill that makes it easier to understand your charges and savings. There’s some important new changes, so watch our short video to learn more.
Some important changes to our gas bill
- Gas account number
You’ll notice your account number has changed. When making a payment, check your reference number on the back of your bill in the Payment Options section.
- POST billpay and BPAY biller codes
These codes have changed. When making a payment, check the new codes on the back of your bill in the Payment Option section.
- Account enquiries phone number
Our contact number has changed to 13 14 93. We now have the same phone number for both gas and electricity.
- Credit card payments over the phone
When making a payment via credit card our interactive phone number has now changed to 1300 30 90 99.
- Mailing address
When making a gas payment by cheque, these should now be mailed to our new address Locked Bag 465, GPO Canberra ACT 2601.