ActewAGL mail-out issue

Thursday 13 December 2018

ActewAGL is investigating a mail-out issue which has resulted in some invoices we prepare for ActewAGL and Icon Water customers being sent to the wrong address.

Our customers’ privacy is of the utmost importance. We are investigating the matter in accordance with our internal procedures, which reflect the guidelines publicly issued by the Privacy Commissioner’s office. We have advised the Commissioner’s office of the incident.

ActewAGL has begun contacting known affected customers and collecting misdirected mail. We urge anybody who has received mail not intended for them to leave it sealed, contact us on 13 14 93 and we will arrange collection.

ActewAGL has suspended all mail-outs, and will continue to investigate this matter.

ActewAGL will extend bill payment times for those customers affected.

We apologise for any inconvenience or concern caused.

For further media information only:
Mobile: 0414 515 359